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TOPIC: Sofware won't open once I run it

Sofware won't open once I run it 1 month, 2 weeks ago #196959

  • Andy61710
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  • 1 month, 2 weeks ago
Hey

When I open lightworks - the blue bar loads up and gets all the way to the end then the program jsut closes with no further action and I do not know what is wrong.

I downloaded the 64 bit program and have as far as I know everythig I need to run the program. Anyone know what the issue might be?

The FAQs weren't terribly helpful for me but I think that is mainly cause I didn't always get it

TIA

Re: Sofware won't open once I run it 1 month, 2 weeks ago #196960

  • hugly
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  • 1 month, 2 weeks ago
Hello,

Lightworks writes log files. Could you zip and post the entire Logs folder, please? It's located on
C:\Users\Public\Documents\Lightworks\Logs


Did Lightworks ever run on your system or is this your very first installation?
It's better to travel well than to arrive...
Last Edit: 1 month, 2 weeks ago by hugly.

Re: Sofware won't open once I run it 1 month, 2 weeks ago #197032

  • Andy61710
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  • Posts: 3
  • 1 month, 2 weeks ago
HI,

This is the first time I have used the software and tried to open it after installation but it just never did but certainly appears to be installed.

Please find the zipped folder as requested. Thanks for the help
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Re: Sofware won't open once I run it 1 month, 2 weeks ago #197033

  • hugly
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  • 1 month, 2 weeks ago
Hello again, thank you for the logs.

Since you run WIndows 10, it could be that Windows Defender Controlled Folder Access blocks access to essential assets Lightworks needs to start up properly. To find out, see if disabling Defender temporarily fixes the issue:

To disable Defender:

1. Select "Start>>Settings>>Update & Security>>Windows Security>>Virus & threat protection"
2. Under "Virus & threat protection settings", select "Manage settings".
3. Under "Controlled folder access", select Manage "Controlled folder access".
4. Switch the "Controlled folder access" setting to "Off".
It's better to travel well than to arrive...

Re: Sofware won't open once I run it 1 month ago #197530

  • Andy61710
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  • Fresh Boarder
  • Posts: 3
  • 1 month ago
Hi Thanks for that.

I have tried that and it has not changed anything but still the same problem.

Any other idea?

Re: Sofware won't open once I run it 1 month ago #197539

  • hugly
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  • 1 month ago
No, not really.

It could be a problem of available memory, since you have only 4 GB installed and available memory looks as if you're running other apps simultaneously with Lightworks which is a truly bad idea with only 4 GB installed.

What you can try is installing the 32-bit version of Lightworks. It consumes less memory.

However, I'd recommend cross-checking your findings referring to Windows Defender after a restart, first. Restart you computer, don't start any application, repeat the procedure to disable Controlled Folder Access and try again. If this doesn't help, install the 32-bit version and see what happens.
It's better to travel well than to arrive...
Last Edit: 1 month ago by hugly.
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