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TOPIC: Can not export with pro licence

Can not export with pro licence 3 weeks, 6 days ago #211975

  • AntiHeroAnnie
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HI,

After I’ve updated my system to MacOS Catalina my Lightworks kept crashing. So I downloaded and installed the new Lightworks version. But after signing in the exporting options stay limited to Vimeo, Youtube and H.264/MP4. I need to export to WMV (preferably) or AVI. How can I make these options available?

Thanks.

Re: Can not export with pro licence 3 weeks, 6 days ago #211976

  • briandrys
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Please could you confirm that your Lightworks has loaded the Pro License. You should see this at the bottom of the home or project browser page. You will also see it in the system menu on the same page under license options.

Re: Can not export with pro licence 3 weeks, 6 days ago #211977

  • hugly
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Hello,

Are you sure that your current license applies to V14?
It's better to travel well than to arrive...

Re: Can not export with pro licence 3 weeks, 6 days ago #211979

  • AntiHeroAnnie
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I see I have a license for version 12. But I just wanted an update so Lightworks doesn't crash under my new system anymore. So I understand I have to buy it again?

Re: Can not export with pro licence 3 weeks, 6 days ago #211980

  • hugly
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As far as I'm aware of, there's an upgrade option for outright licenses, but it isn't listed in the webshop. To request a price quote, I think you have to contact Editshare sales directly via email. You'll find contact details under 'Help.Contact Us' on top of this page.
It's better to travel well than to arrive...

Re: Can not export with pro licence 3 weeks, 6 days ago #211982

  • briandrys
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If you've got an outright Pro license you can upgrade to the latest version.

FAQ gives this:

You can upgrade your license by signing into the website and visiting: www.lwks.com/activations Here you will see your Outright license with an "Upgrade" button, click this button to add the "Upgrade" prodcut to the Cart automatically.


The upgrade seems to be: £99.99 | €134.99 | $174.99, but you can check this as you go through the procedure.
Last Edit: 3 weeks, 6 days ago by briandrys.

Re: Can not export with pro licence 3 weeks, 6 days ago #211985

  • AntiHeroAnnie
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Thanks. Yes I think I have an outright pro license. I'll check it out.

Re: Can not export with pro licence 3 weeks, 6 days ago #211986

  • AntiHeroAnnie
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One last question. I did overwrite the 12 version with the 14 version. Is this going to be a problem when I buy the upgrade for 12?

Re: Can not export with pro licence 3 weeks, 6 days ago #211987

  • briandrys
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It shouldn't be an issue, however, if it proves to be the Lightworks staff are usually very helpful.

Re: Can not export with pro licence 3 weeks, 6 days ago #211994

  • AntiHeroAnnie
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Thanks.
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