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TOPIC: [solved] Shop page not displaying properly when signed in

[solved] Shop page not displaying properly when signed in 1 month ago #225479

  • Kimsar
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  • 1 month ago
Hello there,

I'm trying to buy a monthly subscription to Lwks Pro. The website's Shop page loads properly when I'm signed out, and runs completely amok as soon as I sign in. But you need to sign in at some point to complete the purchase. So I'm stuck.

Attached is what the page looks like. I'm on PC, same happens with Chrome and Edge.

Nowhere on this page does the licence show up, nor any working link in fact. I can only select the numbers of Avid products and display the console's image, that's it.
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Re: Shop page not displaying properly when signed in 1 month ago #225481

  • Site Admin
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  • 1 month ago
Hi Kimsar,

What happens if you do a 'hard refresh' and force the browser to reload the page in its entirety? On windows that's done by pressing Ctrl + F5.

Any difference?

Re: Shop page not displaying properly when signed in 1 month ago #225540

  • Kimsar
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  • 1 month ago
Thank you for the advice, sadly the same bugged page reappears :/
Same happens on my phone (Android) with Chrome, Opera and Duckduckgo.

Re: Shop page not displaying properly when signed in 1 month ago #225665

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Hi Kimsar,

The screenshot appears to show that the CSS isn't loading. If CTRL + F5 doesn't force it to reload, is there anything else that might be stopping it.. In your screenshot I see AdBlock Plus.. what are the three? other things.. and does temporarily disabling those extensions have any effect?

Re: Shop page not displaying properly when signed in 1 month ago #225672

  • cbenecke
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  • 1 month ago
Hi, I had the same issue. It worked for me when I removed the company name in the profile (first entry in the user profile form)!

Hope that helps

Re: Shop page not displaying properly when signed in 1 month ago #225720

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  • 1 month ago
Thank you! We believe that the issue is now fixed. Please try again and let us know the result.

Re: Shop page not displaying properly when signed in 1 month ago #225722

  • Kimsar
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  • 1 month ago
Yay it IS fixed, thanks a lot team!

Re: Shop page not displaying properly when signed in 1 month ago #225733

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  • 1 month ago
Thank YOU.. Sorry for the problem you encountered.
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