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TOPIC: Unexpected Error 404 with Paypal [issue]

Unexpected Error 404 with Paypal [issue] 11 months, 1 week ago #184166

  • hugly
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  • 11 months, 1 week ago
I ordered a new Year license with payment via PayPal yesterday. Redirection to PayPal and back worked as expected. On the confirmation page there's a button Confirm Purchase (or similar) lower right hand side. If pressed redirection fails:

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Then, the order is assumed to be canceled.

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Nevertheless, payment on Papal side is valid, I received the invoice from Editshare and Lightworks license is active. I hope you'll get your money.
It's better to travel well than to arrive...
Last Edit: 11 months, 1 week ago by hugly.

Re: Unexpected Error 404 with Paypal [issue] 11 months, 1 week ago #184170

  • jakkor
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  • 11 months, 1 week ago
Hi,

Thank you for letting us know, we will investigate the issue.

Best regards
Jakub
Lightworks Web Team

Re: Unexpected Error 404 with Paypal [issue] 11 months, 1 week ago #184171

  • n.c.s
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  • 11 months, 1 week ago
Hello Jakub,

I used the wrong login for my initial post, please apologize.

This is the account I used to purchase the Pro Year license.
Last Edit: 11 months, 1 week ago by n.c.s.

Re: Unexpected Error 404 with Paypal [issue] 7 months, 3 weeks ago #190439

  • n.c.s
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  • 7 months, 3 weeks ago
Sorry to say, the issue persists.

This time, I made a sequence of screenshots showing the two step prior to Error 404.

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Re: Unexpected Error 404 with Paypal [issue] 7 months, 3 weeks ago #190443

  • briandrys
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  • 7 months, 3 weeks ago
You may have to wait until the UK office opens again after the holiday before receiving a response from Lightworks staff.

Re: Unexpected Error 404 with Paypal [issue] 7 months, 3 weeks ago #190461

  • hugly
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  • 7 months, 3 weeks ago
Thanks for pointing it out.

Just to clarify, the issue does not affect the order as such. The order is accepted and confirmed, I received almost instantly an invoice including Boris serials. The license has been added to my account and is working as expected. The invalid redirection affects only the document to be displayed in the browser after order confirmation.
It's better to travel well than to arrive...
Last Edit: 7 months, 3 weeks ago by hugly.

Re: Unexpected Error 404 with Paypal [issue] 7 months, 2 weeks ago #190994

  • wcconnorb
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  • 7 months, 2 weeks ago
This issue caused me to mistakenly purchase multiple copies whereas I only wanted one. I've tried contacting lightworks through paypal, phone, and facebook to potentially get a refund. If anyone could point me in the right direction it would be much appreciated.

Re: Unexpected Error 404 with Paypal [issue] 7 months, 2 weeks ago #190996

  • briandrys
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You should contact Lightworks either through the shop, where there is an "ask a question" button.

Or try emailing: This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Unfortunately, you may not receive a reply until UK office hours on Monday.

Re: Unexpected Error 404 with Paypal [issue] 7 months, 2 weeks ago #191000

  • wcconnorb
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  • 7 months, 2 weeks ago
Thank you
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