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TOPIC: I cant buy pro with credit card or paypal

I cant buy pro with credit card or paypal 1 year ago #161891

  • aaronroth
  • Fresh Boarder
  • Posts: 1
  • 1 year ago
I get 2 variations of
There was an error with your purchase. Please contact the webteam: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

An unexpected error occured when trying to finalize payment. This transaction cannot be processed.

Which is really bad because I need to export in 1080 TODAY. ughh. I spent a lot of time on your learning curve and now I can't even purchase. Good product but in my case not so good right now.

Re: I cant buy pro with credit card or paypal 1 year ago #161892

  • briandrys
  • Moderator
    Pro User
  • Moderator
  • Posts: 7299
  • 1 year ago
Welcome to the forum.

I gather there are reasons why this may occur, but nothing can be done that involves staff intervention, since they work UK office hours. There are only users on the forum over the weekend.

FAQ says this:

"All my credit cards are rejected at the web shop but I know the accounts are good, can I make a payment over the phone for the Lightworks Pro version/shop products?

Please contact us via the form provided here: www.lwks.com/reportaproblem "
Last Edit: 1 year ago by briandrys.
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