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TOPIC: Again trouble with attachments?

Again trouble with attachments? 1 year, 2 months ago #182630

  • hugly
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I tried uploading a well known mp4 video of 13.8 MB size. Upload process seemed to work, when finished "file not uploaded" was shown. 20 MB is the max total displayed for attachments. The file is much smaller. www.lwks.com/index.php?option=com_kunena&func=view&catid=14&id=182609&Itemid=81#182629

Are there again problems with attachments?
It's better to travel well than to arrive...
Last Edit: 1 year, 2 months ago by hugly.

Re: Again trouble with attachments? 1 year, 2 months ago #182632

  • briandrys
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I've moved this into the website section, since it appears to be about uploading to the site, rather than a bug with Lightworks itself.

Re: Again trouble with attachments? 1 year, 2 months ago #182648

  • jwrl
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I've just had the same thing happen to me, but with a slight difference. I successfully posted with a 42.3 KB PNG attachment then decided to add an additional comment. I edited my post, and where my attachment had previously been was now "Attachment LightworksExportLevels.png not found".

In my case I was able to reattach the PNG file by editing the post again, but it sounds like something odd is happening.

Re: Again trouble with attachments? 1 year, 2 months ago #182687

  • woodzu123
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Thanks for reporting. Going to look into this now.

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Last Edit: 1 year, 2 months ago by woodzu123.

Re: Again trouble with attachments? 1 year, 1 month ago #183743

  • hugly
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Hello Peter,

Same thing again. I'm on a different system, OSX High Sierra, with a different but perfectly working internet connection, on different location in the same country. Browser is Google Chrome, which works with other upload/download destinations perfectly.

Upload starts and runs and takes a while to finish and when finished the file isn't attached.

If you need some material to test with, here you can download a 16 MB archive whichI just tried to upload with a current post: www.lwks.com/index.php?option=com_kunena&func=view&catid=430&id=177573&Itemid=81#183338
It's better to travel well than to arrive...
Last Edit: 1 year, 1 month ago by hugly.

Re: Again trouble with attachments? 1 year, 1 month ago #183765

  • woodzu123
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Testing rar upload
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Re: Again trouble with attachments? 1 year, 1 month ago #183766

  • woodzu123
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Testing rar upload chr6803440106
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Re: Again trouble with attachments? 1 year, 1 month ago #183767

  • woodzu123+6803440106
Testing rar upload chr6803440106
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Re: Again trouble with attachments? 1 year, 1 month ago #183769

  • woodzu123
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Does the same problem occur on uploading from your Linux box or is it specific to OS X?

With thanks,
Peter

Re: Again trouble with attachments? 1 year, 1 month ago #183770

  • hugly
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The first time I reported about the problem it was on Windows, i did't test on OSX. Now it's on OSX, I can't test on Windows because I'm currently away from my Windows machine.

I can't imagine that this is a local problem.
It's better to travel well than to arrive...
Last Edit: 1 year, 1 month ago by hugly.

Re: Again trouble with attachments? 1 year, 1 month ago #183771

  • hugly
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I tested yesterday multiple times, before and after posting. That's a retry, again with Chrome on OSX.

Edit: It count's the percentage fully up and attaches nothing, with the .rar file linked to above.
It's better to travel well than to arrive...
Last Edit: 1 year, 1 month ago by hugly.

Re: Again trouble with attachments? 1 year, 1 month ago #183818

  • woodzu123
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hugly wrote:
It count's the percentage fully up and attaches nothing, with the .rar file linked to above


Do you mind attaching a screenshot of this please?
Is that the moment when "file not uploaded" error appears?

Re: Again trouble with attachments? 1 year, 1 month ago #183832

  • hugly
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Yes, the error "file was not uploaded" in red letters worked always as expected. It appeared on top of the page at the very end of the process without further information about the specific cause.

It appear that the problem is fixed now, isn't it?
It's better to travel well than to arrive...
Last Edit: 1 year, 1 month ago by hugly.

Re: Again trouble with attachments? 1 year, 1 month ago #183836

  • hugly
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Sorry, I thought it's fixed, because of your successful uploads shown above, but I edited my last post in order to attach the 16MB file and it still doesn't work here. Screenshot attached.

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I always tried to attach without inserting, could that be the cause?
It's better to travel well than to arrive...
Last Edit: 1 year, 1 month ago by hugly.

Re: Again trouble with attachments? 1 year, 1 month ago #183895

  • woodzu123
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Thanks for sharing the screenshot. That will help a lot.

hugly wrote:
I always tried to attach without inserting, could that be the cause?


It should not be related.

With thanks,
Peter
Lightworks Webteam
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