Welcome, Guest
Username Password: Remember me
  • Page:
  • 1
  • 2

TOPIC: Lwks 14.5 won't open on MacOsX

Lwks 14.5 won't open on MacOsX 1 year ago #186397

  • bleon
  • Pro User
  • OFFLINE
  • Senior Boarder
  • Posts: 51
  • 1 year ago
Hi
I just downloaded the latest release, but while it works on my laptop Asus running Linux Mint (free version), it won't open at all on a MacPro Os 10.10.5 - where I should have the pro version.

Can I downgrade or solve it somehow?

Re: Lwks 14.5 won't open on MacOsX 1 year ago #186403

  • briandrys
  • Moderator
    Pro User
  • OFFLINE
  • Moderator
  • Posts: 8623
  • 1 year ago
Which type of Pro license do you have?

I've moved this to the Mac section, since it's where it may receive appropriate attention.

Re: Lwks 14.5 won't open on MacOsX 1 year ago #186404

  • Cookiecutter
  • Administrator
    Pro User
  • OFFLINE
  • Administrator
  • Posts: 1970
  • 1 year ago
Hi bleon,

Please can you tell me the error message you are receiving when you open the Mac version?

Does the application run direct from the .DMG?

Re: Lwks 14.5 won't open on MacOsX 1 year ago #186405

  • bleon
  • Pro User
  • OFFLINE
  • Senior Boarder
  • Posts: 51
  • 1 year ago
Thanks.
I am running the Outright pro license

Re: Lwks 14.5 won't open on MacOsX 1 year ago #186406

  • bleon
  • Pro User
  • OFFLINE
  • Senior Boarder
  • Posts: 51
  • 1 year ago
The app runs from the disk, not the .dmg. Of course, installed into the Application folder.

The message it's an OsX message saying

Lightworks cannot be opened because of a problem. Check with the developer to make sure Lwks works with this version of macOS. You may need to reinstall the application...
(It's in Italian, but can upload a pict of the window, if needed)

Re: Lwks 14.5 won't open on MacOsX 1 year ago #186408

  • briandrys
  • Moderator
    Pro User
  • OFFLINE
  • Moderator
  • Posts: 8623
  • 1 year ago
Is the Pro License for V14?

Re: Lwks 14.5 won't open on MacOsX 1 year ago #186411

  • hugly
  • OFFLINE
  • Platinum Boarder
  • Posts: 20903
  • 1 year ago
Hello,

I see the beta sign on your avatar which indicates that you've downloaded some beta release.

As a matter of interest, did you test with one of the later betas, e.g. RC11, and did it run on Yosemite?

Do you have recent plans to upgrade to High Sierra?
It's better to travel well than to arrive...

Re: Lwks 14.5 won't open on MacOsX 1 year ago #186415

  • bleon
  • Pro User
  • OFFLINE
  • Senior Boarder
  • Posts: 51
  • 1 year ago
briandrys wrote:
Is the Pro License for V14?


Yep. I upgraded it to 14 from 12.

Re: Lwks 14.5 won't open on MacOsX 1 year ago #186416

  • bleon
  • Pro User
  • OFFLINE
  • Senior Boarder
  • Posts: 51
  • 1 year ago
hugly wrote:
Hello,

As a matter of interest, did you test with one of the later betas, e.g. RC11, and did it run on Yosemite?

Do you have recent plans to upgrade to High Sierra?


I was running the latest beta available - until yesterday. It run quite smoothly on Yosemite.

I will upgrade the Os soon, a matter of weeks.

Re: Lwks 14.5 won't open on MacOsX 1 year ago #186420

  • hugly
  • OFFLINE
  • Platinum Boarder
  • Posts: 20903
  • 1 year ago
I have no problems running V14.5 release on OSX 10.13.6.

There's as similar issue with V14.5 with an older version of Ubuntu Linux with current release. It could be that some late modification causes this.

Unless Editshare staff recommend something different, I'd suggest, stay with the latest beta RC13 until upgrading to most recent High Sierra.
It's better to travel well than to arrive...
Last Edit: 1 year ago by hugly.

Re: Lwks 14.5 won't open on MacOsX 1 year ago #186452

  • bleon
  • Pro User
  • OFFLINE
  • Senior Boarder
  • Posts: 51
  • 1 year ago
hugly wrote:
I'd suggest, stay with the latest beta RC13 until upgrading to most recent High Sierra.


Yes, the thing is that I - not very wisely - deleted it and cannot find it online to download it again...
It would be great to have a page on lwks.com where you could find older releases...

Re: Lwks 14.5 won't open on MacOsX 1 year ago #186468

  • hugly
  • OFFLINE
  • Platinum Boarder
  • Posts: 20903
  • 1 year ago
Unfortunately there's no download link to prior beta releases on this site.

Can you remember, which was the last beta version running successfully on your system? I'm not sure that the transition from RC13 to V14.5 release introduced the supposed issue, it might well be some earlier beta.
It's better to travel well than to arrive...

Re: Lwks 14.5 won't open on MacOsX 1 year ago #186472

  • bleon
  • Pro User
  • OFFLINE
  • Senior Boarder
  • Posts: 51
  • 1 year ago
I don't remember the release, unfortunately. I know though that I downloaded on the last week of August...

Re: Lwks 14.5 won't open on MacOsX 1 year ago #186474

  • fishmonger
  • Moderator
    Pro User
  • OFFLINE
  • Moderator
  • Posts: 577
  • 1 year ago
Hi, you should be able to find the last used version by looking at the error.log files in Lightworks/logs folder - it reports the version at the start of the file

Could you also take a look at the Mac crash report - you can find it by opening the console application and looking at the User Reports section - that should give some clues as to why the app. fails to run,
thanks!
f

Re: Lwks 14.5 won't open on MacOsX 1 year ago #186476

  • bleon
  • Pro User
  • OFFLINE
  • Senior Boarder
  • Posts: 51
  • 1 year ago
Thanks.

So the error.log file says

Lightworks 64-bit (Release, build Lw : 108471 Common : 105744 Dependencies : 107483 dated Aug 20 2018)
Starting at Fri Aug 31 18:32:05 2018

I attach here the crash report in txt
This attachment is hidden for guests. Please log in or register to see it.
  • Page:
  • 1
  • 2
Time to create page: 0.35 seconds
Scroll To Top