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TOPIC: Lightworks Crashes when importing VOD Media file

Lightworks Crashes when importing VOD Media file 11 months, 3 weeks ago #150883

  • Thinkfrank
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I have a 32bit Windows 10 format, and have downloaded Lightworks Free to make a funeral video for a relative. I was able to use still photos and music to make a slideshow presentation. The problem I'm having is when I attempt to transfer VOD video footage, Lightwork screen goes white, then crashes. After several attempts and seeing it was imported, I'll open up the imported video footage to try to cut out the bad stuff, and then Lightworks crashes and I have to reboot it. The FPS is 29.7, and I believe I have it set for 30 FPS, but I don't know if that's an issue. Also, Is there a way to change the FPS after a project has been started? Any help is much appreciated.

Re: Lightworks Crashes when importing VOD Media file 11 months, 3 weeks ago #150884

  • briandrys
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Welcome to the forum.

Unfortunately, you're not providing enough information. Please follow the directions in this sticky, so that users can see the technical details of your VOD media.

www.lwks.com/index.php?option=com_kunena&func=view&catid=23&id=66072&Itemid=81

Also, the spec of your computer would be useful.

If your project is going to use mixed frame rate videos, you should set the project for a mixed frame rate when creating it.

The 29.7 fps won't be an issue in a 50fps project.

Re: Lightworks Crashes when importing VOD Media file 11 months, 3 weeks ago #150885

  • Thinkfrank
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I am not very tech savvy, but I have attached the files I think you are referring to. Please let me know if it will suffice. Thanks
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Re: Lightworks Crashes when importing VOD Media file 11 months, 3 weeks ago #150886

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This attachment is hidden for guests. Please log in or register to see it.


Attachment error.log not found

Re: Lightworks Crashes when importing VOD Media file 11 months, 3 weeks ago #150887

  • Thinkfrank
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Lightworks 32-bit (Release, build Lw : 93145 Common : 92765 Dependencies : 92011 dated Apr 3 2017)
Starting at Sat Jul 01 20:00:42 2017

D3D9Ex supported
OS Version : Microsoft Windows 8 , 64-bit
Machine number : 1
Available memory : 2.0 Gb
Total memory : 3.9 Gb
Virtual Address Range : 3.1 Gb
Number of CPUs : 4
User has admin rights : No

0.223 : Setting project base directory C:\Users\Public\Documents\Lightworks\Projects\
0.223 : Checking for updates
0.234 : Starting window manager
0.510 : Checking library versions..
3.057 : Quicktime version 7798000 detected
3.089 : ------ Loading plugin : dsx_drv.9.5.1.17803 ------
3.113 : Skipped
3.113 : CoInitializeEx failed! (80010106)3.113 : ------ Loading plugin : DxAudio ------
3.140 : Success
3.141 : ------ Loading plugin : EsWrappers ------
3.171 : Success
3.171 : Fix unexpected CoUninitialize!
3.171 : ------ Loading plugin : export ------
3.199 : Success
3.199 : ------ Loading plugin : ffmpeg ------
3.801 : Success
3.801 : ------ Loading plugin : FX_drv ------
3.819 : Success
3.819 : ------ Loading plugin : LwConsole ------
3.839 : failed to open console driver \.LWCon
3.848 : Success
3.848 : ------ Loading plugin : LwWinConsole ------
3.851 : failed to open console driver \.LWCon
3.851 : Skipped
3.851 : ------ Loading plugin : mtx_drv.6.1.0.100 ------
3.885 : Skipped
3.885 : ------ Loading plugin : mtx_drv.7.0.0.854 ------
3.900 : Skipped
3.900 : ------ Loading plugin : mtx_drv.7.1.0.1294 ------
3.915 : Skipped
3.915 : ------ Loading plugin : omf ------
3.952 : Success
3.952 : ------ Loading plugin : plugplug ------
4.001 : Skipped
4.001 : ------ Loading plugin : Pond5 ------
4.019 : Success
4.019 : ------ Loading plugin : ProjectShare ------
4.032 : Success
4.033 : ------ Loading plugin : r3d ------
4.039 : R3D SDK library version = R3DAPI 6.2.1-32A01 (20160809 1GR W32S)
4.039 : R3D SDK header version = 6.2
4.473 : RED decode using Intel(R) HD Graphics 4000, Intel(R) OpenCL
8.219 : Success
8.219 : ------ Loading plugin : SharedSoftDrv ------
8.233 : Success
8.233 : ------ Loading plugin : softdrv ------
8.240 : Success
8.240 : ------ Loading plugin : uiopt ------
8.272 : Success
8.272 : ------ Loading plugin : VfwCodecs ------
8.295 : Loading Vfw codecs
8.296 : (CVID) using iccvid.dll
8.296 : (I420) using iyuv_32.dll
8.296 : (IYUV) using iyuv_32.dll
8.296 : (MRLE) using msrle32.dll
8.296 : (MSVC) using msvidc32.dll
8.296 : (UYVY) using msyuv.dll
8.297 : (YUY2) using msyuv.dll
8.297 : (YVU9) using tsbyuv.dll
8.297 : (YVYU) using msyuv.dll
8.297 : (LAGS) using lagarith.dll
8.297 : (LWLR) using RGBACodec.dll
8.297 : Success
8.297 : ------ Loading plugin : Vimeo ------
8.308 : Success
8.308 : ------ Loading plugin : xml ------
8.320 : Success
8.320 : ------ Loading plugin : YouTube ------
8.326 : Success
8.326 : ------ Loading plugin : aaf ------
8.355 : Success
8.355 : ------ Loading plugin : AC3 ------
8.368 : Success
8.368 : ------ Loading plugin : AJA ------
8.393 : Success
8.393 : ------ Loading plugin : AudioNetwork ------
8.417 : Success
8.417 : ------ Loading plugin : Codecs ------
9.982 : Plugins loaded: 23 (full: 21, demo: 0, free: 2)
10.010 : Success
10.010 : ------ Loading plugin : DeckLink_drv ------
10.034 : Success
10.034 : ------ Loading plugin : dng ------
10.072 : Success
10.072 : ------ Loading plugin : DNxHD ------
10.081 : Success
10.081 : ------ Loading plugin : dsx_drv.9.3.0.5243 ------
10.094 : Skipped
10.094 : ------ Loading plugin : dsx_drv.9.4.0.9028 ------
10.098 : Skipped
10.103 : Loaded device System Sound
10.103 : Found capture source ScreenCapture
10.103 : Found capture source Software VO Capture
10.187 : Found Video device ASUS USB2.0 WebCam
10.278 : Found Video device ASUS Virtual Camera
11.450 : Found Video device ASUS USB2.0 WebCam
11.475 : Found Video device ASUS Virtual Camera
12.545 : Found Video device ASUS USB2.0 WebCam
12.568 : Found Video device ASUS Virtual Camera
13.650 : Found audio device Microphone (High Definition Audio Device)
13.670 : Fix unexpected CoUninitialize!
13.672 : Found audio device Microphone (High Definition Audio Device)
13.802 : previous run exited incorrectly
13.816 : Using LwOverlayResource [Lw Overlay Resource]
25.046 : Added media location : C:\Users\Public\Documents\Lightworks\Media\Material\
25.046 : Added media location : C:\Users\Public\Documents\Lightworks\Media\Sound\
25.318 : Activating DefaultVideo System Sound interrupt

Re: Lightworks Crashes when importing VOD Media file 11 months, 3 weeks ago #150888

  • hugly
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Hello,

Thank you for posting mediainfo and error.log.

It's possible that you're encountering more than one problem at once.

I believe to see that Lightworks hangs before you can enter a project, is this correct?

Except of the VOB you show above, are there other video files in the folder you've accessed with import dialogue of Lightworks last, before the crashes began?

Is this your first project?
It's better to travel well than to arrive...

Re: Lightworks Crashes when importing VOD Media file 11 months, 3 weeks ago #150890

  • Thinkfrank
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This is my first project w/ Lightworks. I successfully have imported and am able to work with photos on the timeline, and one video clip. The video clip was imported from an imemories (Walgreens)DVD. The video footage that I am having issues with are from DVD-R Small size dvds which were also copied onto Thumb drives. I was able to import some of the footage from these, but everytime Lighworks crashes (white screen) then have to reload program, and once I was able to get the video onto the time line, but when I tried to view it, it had no audio, and the footage only appeared temporarily, then there was blank footage, then Lightworks crashed again. Do you think it could because I am lacking adequate storage space on my computer? I have two drives on this computer (C drive) and {D Drive}. The C Drive shows 22.3GB Available, and the D Drive shows 99.0GB Available Space left. I am running Lightworks on the C Drive, and storing the photos and videos on the D Drive. Also, I am running on 4GB Ram.

Re: Lightworks Crashes when importing VOD Media file 11 months, 3 weeks ago #150892

  • hugly
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1. I believe to see that Lightworks hangs before you can enter a project, is this correct?

2. Except of the VOB you show above, are there other video files in the folder you've accessed with import dialogue of Lightworks last, before the crashes began?

EDIT.. A simple Yes or No as answer to each of my questions would be enough, for the moment.
It's better to travel well than to arrive...
Last Edit: 11 months, 3 weeks ago by hugly.

Re: Lightworks Crashes when importing VOD Media file 11 months, 3 weeks ago #150894

  • Thinkfrank
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No, it crashes when I try to import certain video footage, or play this certain video footage if it does go through the import process.

Re: Lightworks Crashes when importing VOD Media file 11 months, 3 weeks ago #150895

  • Thinkfrank
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When the video footage I've imported crashes, it is either lost from the program when I reload the program, or I delete it out of the program because I know it will not work.

Re: Lightworks Crashes when importing VOD Media file 11 months, 3 weeks ago #150896

  • hugly
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Thank you.

The error.log above shows an incident which looks like a hanging system without entering a project.

Anyway, assuming that this was a single non-reproducible incident, and the problem you described is caused only by the VOBs you use, it should be fixable by transcoding the media. You have to test this in a newly created project.

Please try using this procedure with Eyeframe converter (EFC) to convert one of the files which apparently cause the crash and see what happens.
1. Download and install EFC: eyeframeconverter.wordpress.com/download/ (*)
2. Drag an drop your file into the EFC window.
3. Adjust the frame rate to your recording frame rate (e.g. 29.97), if necessary.
4. Select settings from Editing tab: "Mpeg2 I-Frame HD - Proxy Quarter Size - Deinterlace".
5. Uncheck the box "Create files and folders ..." to avoid Proxy creation.
6. Import the transcoded file using the Create Link method to a newly. created project in Lightworks.

(*) Please note: There could be addons, they should be skipped. The file to be downloaded is EyeFrame_Setup.exe

Please do not use thumb drive for any media which you'll import into Lightworks.
It's better to travel well than to arrive...
Last Edit: 11 months, 3 weeks ago by hugly.

Re: Lightworks Crashes when importing VOD Media file 11 months, 3 weeks ago #150970

  • Thinkfrank
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I want to sincerely thank you Mr. Hugly! You really made it happen. Thank you so much. One last question if I may? If I create a project and edit all the video clips together, after, can I import that project into the 1st project to edit it into my original slideshow? Once again thank you so much!

Re: Lightworks Crashes when importing VOD Media file 11 months, 3 weeks ago #151011

  • hugly
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If I create a project and edit all the video clips together, after, can I import that project into the 1st project to edit it into my original slideshow?

Theoretically yes, if it's possible to enter the project with the slideshow without a crash. Is this possible?
It's better to travel well than to arrive...
Last Edit: 11 months, 3 weeks ago by hugly.

Re: Lightworks Crashes when importing VOD Media file 11 months, 3 weeks ago #151069

  • jwrl
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No "theoretically" about it. Of course you can. When you use the term "project" do you mean a completely separate workspace that you enter from the project browser as you start Lightworks, or do you mean a separate sequence, edit or timeline within the same project? If the latter, simply open your one sequence as a playback source and edit it into your other sequence as you would anything else.

If the former you will need to export the edit and its media to the other project. Fortunately in Lightworks this is simple.

  1. Make a new bin by clicking on the "+" sign beside the orange "Bins" label.
  2. Open your "Sequences" bin.
  3. Find the sequence you want to copy and drag it to the bin that you have just created.
  4. Right click on any empty area in that bin, and from the drop down menu that appears select "Copy to".
  5. Find the project that you need and select it.

Now go into that project. You will be told that there's a bin containing new stuff. Your edit will be there, and it will have all of the content that it originally did in the other project. Open it and use that as a source in your current sequence in that project.
Last Edit: 11 months, 3 weeks ago by jwrl.
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