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TOPIC: Win 10, V14 of Lightworks wont open

Win 10, V14 of Lightworks wont open 1 year, 3 months ago #148262

  • jakkhammer47
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  • 1 year, 3 months ago
I've been using lightworks for a while now but the program wont open beyond it "Building Effects Catalogue", this keeps happening despite numerous restarts, re-installs and switching from the 64bit version to the 32bit version (I did this under the general understanding that 32 bit is normally more stable than 64 bit)
Before this however, my computer crashed just when I was about to sign in to re activate my free license. I'm guessing this might have something to do with it
I was wondering if anyone knows any way to get lightworks running again?
thanks in advance

Re: Win 10, V14 of Lightworks wont open 1 year, 3 months ago #148265

  • briandrys
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  • 1 year, 3 months ago
Welcome to the forum.

Please could you make a zip file of the error log. In Windows it's found in C:\Users\Public\Documents\Lightworks\Logs

Re: Win 10, V14 of Lightworks wont open 1 year, 3 months ago #148267

  • jakkhammer47
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  • 1 year, 3 months ago
hi, here's the logs
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Re: Win 10, V14 of Lightworks wont open 1 year, 3 months ago #148276

  • hugly
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  • 1 year, 3 months ago
Please reboot your system and reinstall Lightworks. I don't know if this will fix the problem, but just to exclude the obvious.
It's better to travel well than to arrive...

Re: Win 10, V14 of Lightworks wont open 1 year, 3 months ago #148282

  • jakkhammer47
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yeah that was what I tried first, unfortunately it didn't work

Re: Win 10, V14 of Lightworks wont open 1 year, 3 months ago #148304

  • jwrl
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OK, try this. With Lightworks shut down, open the folder C:\Users\Public\Documents\Lightworks (Windows), /usr/share/lightworks (Linux) or /User/USER ACCOUNT/Lightworks (OS-X) and rename the effect templates folder to effects.backup.

Now start Lightworks. It will rebuild your effects templates, so it might take a little longer than usual. If that was your problem, delete effects.backup. There was some sort of corruption in your effects folder.

And if your problem started after installing a particular effect we would like to know which one it was.

Re: Win 10, V14 of Lightworks wont open 1 year, 3 months ago #148341

Just make sure not to delete the wrong file as it can really mess everything up.

Re: Win 10, V14 of Lightworks wont open 1 year, 3 months ago #148351

  • jakkhammer47
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that seems to have worked, thanks
no idea which effect was the issue, but I'm only using the stock effects
I'm guessing one of them must have corrupted when my computer crashed while loading lightworks
thanks

Re: Win 10, V14 of Lightworks wont open 1 year, 3 months ago #148429

  • jwrl
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Glad to help. I think your self-diagnosis is right on the money. I had a power failure while in the effects compile phase of starting Lightworks and had exactly the same problem a while back. There's usually very little point in trying to track the problem down to a single file, it's simpler and more reliable to just blow the effects away and let Lightworks take care of it.
Last Edit: 1 year, 3 months ago by jwrl.
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