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TOPIC: MP4 4K files won't import

MP4 4K files won't import 11 months, 1 week ago #178973

Can we have an update that allows 4K to import? I accidentally recorded 4K because I was so excited that my new phone could do it, but then it won't work. The only free way to convert it is using an app...but only people with macs can get it, otherwise, us cheap windows people have to pay £50 for software.

MP4 4K files won't import 11 months, 1 week ago #178976

  • hugly
  • Platinum Boarder
  • Posts: 18486
  • 11 months, 1 week ago
4K import is supported via Create Link and Copy Local, but not via Transcode. If that doesn't work, something is wrong with your footage, maybe HEVC codec, which isn't supported but convertible with freeware (even on OSX)?

Mediainfo would be helpful if Create Link doesn't work.
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