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TOPIC: [SOLVED] Lightworks crashes multiple installs won't load projects

[SOLVED] Lightworks crashes multiple installs won't load projects 1 month, 2 weeks ago #237473

  • lisa18wheels
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Second post, same outcome. Clean install, program crashes on initial opening, then crashes creating first project, then crashes trying to open project.


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Last Edit: 1 month, 1 week ago by Cookiecutter.

Re: Lightworks crashes multiple installs won't load projects 1 month, 2 weeks ago #237475

  • fishmonger
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Thanks,
if you could zip up and post the contents of your whole Lightworks\Logs folder that would be very helpful and should allow us to find out what's happening,
thanks,

f

Re: Lightworks crashes multiple installs won't load projects 1 month, 2 weeks ago #237477

  • lisa18wheels
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Re: Lightworks crashes multiple installs won't load projects 1 month, 2 weeks ago #237480

  • fishmonger
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Thanks, I can see Lightworks is crashing when changing playback frame rate. I suppose you have clips of different frames rates in your projects (this is perfectly valid of course), however there is something that the program doesn't like about your audio output, I don't at the moment know what the problem is but I will investigate further here.
I see you have 'Realtek(R) Audio' which should be fine.
f

Re: Lightworks crashes multiple installs won't load projects 1 month, 2 weeks ago #237481

  • lisa18wheels
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This makes no sense since I haven’t been able to start a project

Re: Lightworks crashes multiple installs won't load projects 1 month, 2 weeks ago #237483

  • fishmonger
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lisa18wheels wrote:
This makes no sense since I haven’t been able to start a project


I see, then the system must be choosing a different frame rate to its initial setting for some reason.

It may be worth checking to see if there are any driver updates available for your sound device,
thanks
f

Re: Lightworks crashes multiple installs won't load projects 1 month, 2 weeks ago #237495

  • lisa18wheels
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Updated the driver. No luck

Re: Lightworks crashes multiple installs won't load projects 1 month, 2 weeks ago #237509

  • lisa18wheels
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Anyone have an answer?

Re: Lightworks crashes multiple installs won't load projects 1 month, 2 weeks ago #237513

  • hugly
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I believe, what you encountering is unknown behaviour. You shouldn't expect other users to know the cause. Fishmonger is with LWKS, which means that the issue is under investigation, perhaps based on the crash dump you've shared, which only Lighworks staff can analyze.

What you can try is installing an earlier release, Lightworks 2020.1.1, to see if it works. Do you have the installer?
It's better to travel well than to arrive...

Re: Lightworks crashes multiple installs won't load projects 1 month, 2 weeks ago #237526

  • lisa18wheels
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I don’t.

Re: Lightworks crashes multiple installs won't load projects 1 month, 2 weeks ago #237529

  • hugly
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Try this: we.tl/t-DMhercx8Yw

Some hashes of the file:

File: lightworks_2020.1.1_r124942_64bit_setup.exe
CRC-32: 0eee3050
MD4: e163050f17415563bd1ee66bec5f6095
MD5: eabd9d9b0e2db6ba4b26e1c0f012dbf8
SHA-1: fba237437ebaf56e2d10bdd60ed6a7f110559722
It's better to travel well than to arrive...

Re: Lightworks crashes multiple installs won't load projects 1 month, 2 weeks ago #237547

  • lisa18wheels
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This version loaded and a new project started

Re: Lightworks crashes multiple installs won't load projects 1 month, 2 weeks ago #237549

  • hugly
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Good to hear.

I have a certain feeling that now, after creating the first project, 2021.2 might run as well. Would you mind testing that?

You can install 2021.2 beta side by side with 2020 by specifying a different destination folder when installing, e.g. "Lightworks 2021 beta" instead of "Lightworks".
It's better to travel well than to arrive...

Re: Lightworks crashes multiple installs won't load projects 1 month, 2 weeks ago #237559

  • lisa18wheels
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New version still crashes

Re: Lightworks crashes multiple installs won't load projects 1 month, 2 weeks ago #237572

  • hugly
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Thank you for the feedback.

If you find the time to test, does the just released version 2021.2 revision 127742 change anything on that?
It's better to travel well than to arrive...
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