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TOPIC: Black image/audio working

Black image/audio working 3 weeks, 4 days ago #214014

  • rotterrebeka
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  • Fresh Boarder
  • Posts: 2
  • 3 weeks, 4 days ago
Hi everyone,

I've started using Lightoworks only recently and I bumped into an issue with one of the many imported videos. I have one video that I am able to import in the Project Content but when I play it I only see a black image though the audio track works. The video works fine outside Lightworks. Here are the video specifications:

*Framerate:29,97 fps
*Compression: AVCHD
*Media format: HD 1080p (1920x1080)
*Video format: MP4

Any suggestions or help would be useful.

Many thanks,
Rebeka
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Re: Black image/audio working 3 weeks, 4 days ago #214015

  • hugly
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  • Posts: 23125
  • 3 weeks, 4 days ago
Hello,

How has this video been recorded?

Could you post a Mediainfo report please? It shows more technical details. Here you'll find information on how to create and post Mediainfo reports:

www.lwks.com/index.php?option=com_kunena&func=view&catid=23&id=66072&Itemid=81#66072
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Last Edit: 3 weeks, 4 days ago by hugly.

Re: Black image/audio working 3 weeks, 4 days ago #214017

  • rotterrebeka
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  • Fresh Boarder
  • Posts: 2
  • 3 weeks, 4 days ago
Hi Hugly,

Thanks for your quick reply. The video was taken with the phone in HD. The initial video now has been converted into a non-HD and it works this way.

Thanks again.

Re: Black image/audio working 3 weeks, 4 days ago #214018

  • hugly
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  • Platinum Boarder
  • Posts: 23125
  • 3 weeks, 4 days ago
Good to hear that converting fixed the issue.

For your info: Even with the free version, Lightworks supports import of resolutions higher than HD, i.e. the resolution isn't very likely to be the cause of the problem.
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