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TOPIC: Installation fails on Windows 10

Re: Installation fails on Windows 10 8 months, 4 weeks ago #217105

  • hugly
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  • 8 months, 4 weeks ago
To finalize this one from my side, this is what I said:

hugly wrote:
I can confirm that it has been announced that the next release, "2020.1" (based on the current beta), will be included in the V14 license. It's likely that its successor, whatever it may be called, e.g. "2020.2" or "2021", will need a new Year/Month or an upgrade to an existing Outright license.
It's better to travel well than to arrive...

Re: Installation fails on Windows 10 8 months, 4 weeks ago #217106

  • jwrl
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jwrl wrote:
That's untrue, and will mislead users reading that. It isn't the case now, and it never has been since the subscription scheme was introduced.

The only people affected by a major version update are outright licence holders, no one else. Because you insist on perpetuating your mis-truth I have locked this thread.
Last Edit: 8 months, 4 weeks ago by jwrl.

Installation fails Windows 10 - Public\Documents directory 2 months, 2 weeks ago #228646

  • gabzqc
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Hi All,
I found this old thread but it was locked and I cannot comment on it. (same issue)
www.lwks.com/index.php?option=com_kunena&func=view&catid=21&id=215283&Itemid=81#ftop

I have this error message come up when installing the latest version on Windows 10 machine.
I dont have such a folder called documents in the public folder, and when I try to create one manually it asks to merge with "public documents".
I have contacted my work IT support and they say I have full permissions for the public folder and cant offer any help other than contact the forums.

I have attached screenshot of the error.

Can anyone help?
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Re: Installation fails Windows 10 - Public\Documents directory 2 months, 2 weeks ago #228647

  • jwrl
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I have unlocked that thread and merged your post with it. Have you tried any of the solutions suggested?

Re: Installation fails on Windows 10 2 months, 2 weeks ago #228659

  • LJHLight
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  • 2 months, 2 weeks ago
Yes, Bitdefender is scripted to lock any personal file which may contain personal details. It comes under the umbrella of Ransomware protection et al.

Re: Installation fails on Windows 10 2 months, 2 weeks ago #228662

  • hugly
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  • 2 months, 2 weeks ago
Hello,

It's not unlikely that some security software blocks access to C:\Public\Documents\Lightworks. I understand that you run your Windows installation in an environment managed by some IT-service.

Is your computer attached to a company network?

How does your IT service comment this finding?

I dont have such a folder called documents in the public folder, and when I try to create one manually it asks to merge with "public documents".
It's better to travel well than to arrive...

Re: Installation fails on Windows 10 2 months, 1 week ago #229057

  • Jose_Castro
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  • 2 months, 1 week ago
Si tienes Windows 10, de 64 Bits, y desactiva el Windows Defender durante la Instalación. De esta manera podrás instalarlo; una vez instalado, inicia sesión en Lightworks con tu usuario y contraseña y no debería enfrentar problemas. Verificado que puedes entrar a tu cuenta de Lightworks: NO OLVIDES VOLVER A ACTIVAR EL WINDOWS DEFENDER (ANTIVIRUS NATIVO DE WINDOWS). Saludos...

Google Translate:
If you have Windows 10 64 Bit, disable Windows Defender during Installation. You will then be able to install LW. Once it's installed, log into Lightworks with your username and password and you should have no problems. When you have verified that you can log in to your Lightworks account: DO NOT FORGET TO ACTIVATE WINDOWS DEFENDER (NATIVE WINDOWS ANTIVIRUS) AGAIN. Cheers...
Last Edit: 2 months ago by jwrl.

Re: Installation fails on Windows 10 2 months ago #229618

I have same problem installing 64 bit with the 22 Sep 2020 and preceeding version. Gets about half way through the install then cannot install png files.
This image is hidden for guests. Please log in or register to see it.
Device name: GILBERT-HP (15" Pavilion Notebook)
Processor: AMD A6-5200 APU with Radeon(TM) HD Graphics 2.60 GHZ
Installed RAM: 8.60 GB (7.46 GB usable)
System type: 64-bit operating system. x64-based processor
Windows Edition: Windows 10 Home
Version: 2004
Installed on: 09/09/20
OS build: 19041.63
Experience: Windows Feature Experience Pack 120.2212.31.0

Re: Installation fails on Windows 10 2 months ago #229636

  • hugly
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  • 2 months ago
Hello,

If it is the same problem, it should be fixable by the same solutions, those mentioned earlier.
It's better to travel well than to arrive...

Re: Installation fails on Windows 10 2 months ago #229653

Thanks Hugly, I am not sure which solutions have been mentioned? There is ample space on the computer. I have checked and folder protections is off. I have tried various ways to install with fresh downloads, cleaned cache and cookies, virus and firewall off. Nothing seems to be working. I have tried with another video manipulation software recommended by Windows, that to does not install.
Device name: GILBERT-HP (15" Pavilion Notebook)
Processor: AMD A6-5200 APU with Radeon(TM) HD Graphics 2.60 GHZ
Installed RAM: 8.60 GB (7.46 GB usable)
System type: 64-bit operating system. x64-based processor
Windows Edition: Windows 10 Home
Version: 2004
Installed on: 09/09/20
OS build: 19041.63
Experience: Windows Feature Experience Pack 120.2212.31.0

Re: Installation fails on Windows 10 2 months ago #229655

  • hugly
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  • 2 months ago
The error shows clearly that something on your system block write access to the folder "C:\Users\Public\Documents\Lightworks\Images".

Unfortunately, I cannot say what it is, because I don't know your local installation and configuration. The usual candidates are "Windows Controlled Folder Access" and any kind of third party antivirus and so called security software. It isn't very likely that wrong static folder access rights are the cause, but checking those first doesn't hurt much either.
It's better to travel well than to arrive...

Re: Installation fails on Windows 10 2 months ago #229664

Same here, what specs are you running? What brand pc?
Device name: GILBERT-HP (15" Pavilion Notebook)
Processor: AMD A6-5200 APU with Radeon(TM) HD Graphics 2.60 GHZ
Installed RAM: 8.60 GB (7.46 GB usable)
System type: 64-bit operating system. x64-based processor
Windows Edition: Windows 10 Home
Version: 2004
Installed on: 09/09/20
OS build: 19041.63
Experience: Windows Feature Experience Pack 120.2212.31.0

Re: Installation fails on Windows 10 2 months ago #229666

Jose, thanks for suggestion. It is good that it worked for you but unfortunately (for me) it stalled, not installed, pausing at the same png file as before.
Device name: GILBERT-HP (15" Pavilion Notebook)
Processor: AMD A6-5200 APU with Radeon(TM) HD Graphics 2.60 GHZ
Installed RAM: 8.60 GB (7.46 GB usable)
System type: 64-bit operating system. x64-based processor
Windows Edition: Windows 10 Home
Version: 2004
Installed on: 09/09/20
OS build: 19041.63
Experience: Windows Feature Experience Pack 120.2212.31.0

Re: Installation fails on Windows 10 2 months ago #229668

  • jwrl
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  • 2 months ago
Try the install again but skip that file. If it's the only one that fails then the problem is easily remedied. I've attached a zip file that contains just the background files that should be in the image folder. Simply unzip the file that you need from the zip into that folder.

And if that does fix the issue it sounds like you may have a corrupt LW installer.

Zip file removed - the problem was much bigger than a missing PNG file. See below - jwrl.
Last Edit: 2 months ago by jwrl.

Re: Installation fails on Windows 10 2 months ago #229698

Thanks jwrl, there are many files skipped to complete the install - see list below. Yes install completes, and an icon appears on the desktop, but program does not load. This is not an isolated corrupt LW installer. I have deleted and downloaded many times with and without Windows Defender antivirus and firewall.

Lightworks Files Skipped

C:\Users\Public\Documents\Lightworks\Images\bg-1024x768.png
C:\Users\Public\Documents\Lightworks\Images\bg-1280x800.png
C:\Users\Public\Documents\Lightworks\Images\bg-1366x768.png
C:\Users\Public\Documents\Lightworks\Images\bg-1440x900.png
C:\Users\Public\Documents\Lightworks\Images\bg-1680x1050.png
C:\Users\Public\Documents\Lightworks\Images\bg-1920x1080.png
C:\Users\Public\Documents\Lightworks\Images\bg-1920x1200.png
C:\Users\Public\Documents\Lightworks\Images\bg-2048x1152.png
C:\Users\Public\Documents\Lightworks\Images\bg-2048x1536.png
C:\Users\Public\Documents\Lightworks\Images\bg-2560x1440.png
C:\Users\Public\Documents\Lightworks\Images\bg-2880x1800.png
C:\Users\Public\Documents\Lightworks\Images\bg-800x600.png
C:\Users\Public\Documents\Lightworks\Images\tex-default.bmp
C:\Users\Public\Documents\Lightworks\Images\tex-plain.bmp
C:\Users\Public\Documents\Lightworks\Images\shark.png
C:\Users\Public\Documents\Lightworks\Images\shark2.png
C:\Users\Public\Documents\Lightworks\Devices\reeltype.dat
C:\Users\Public\Documents\Lightworks\Devices\devices.odb
C:\Users\Public\Documents\Lightworks\Preferences\Contour Shuttle (Mac OSX).prefs
C:\Users\Public\Documents\Lightworks\Preferences\Contour Shuttle (Windows).prefs
C:\Users\Public\Documents\Lightworks\Preferences\Final Cut Pro.prefs
C:\Users\Public\Documents\Lightworks\Preferences\Lightworks Keyboard.prefs
C:\Users\Public\Documents\Lightworks\Preferences\avid.prefs
C:\Users\Public\Documents\Lightworks\Preferences\classic.ui
C:\Users\Public\Documents\Lightworks\Audio Mixes\Example 1 - Standard Configutration.tmx
C:\Users\Public\Documents\Lightworks\Audio Mixes\Example 2 - Tracks 1-4 Direct Out.tmx
C:\Users\Public\Documents\Lightworks\Audio Mixes\Example 3 - Tracks 5-8 Direct Out.tmx
C:\Users\Public\Documents\Lightworks\Audio Mixes\Example 4 - Tracks 9-12 Direct Out.tmx
C:\Users\Public\Documents\Lightworks\Audio Mixes\Example 5 - Tracks 13-16 Direct Out.tmx
C:\Users\Public\Documents\Lightworks\Audio Mixes\Example 6 - Dialog to Mix 1 Fx to Mix 2 - Music to Mix 3.tmx
C:\Users\Public\Documents\Lightworks\Databases\video.dbt
C:\Users\Public\Documents\Lightworks\Databases\minimum.dbt
C:\Users\Public\Documents\Lightworks\Databases\default.dbt
C:\Users\Public\Documents\Lightworks\Databases\film.dbt
C:\Users\Public\Documents\Lightworks\Databases\audio.dbt
C:\Users\Public\Documents\Lightworks\Devices\normpal.tcm
C:\Users\Public\Documents\Lightworks\Devices\nts9pin.tcm
C:\Users\Public\Documents\Lightworks\Devices\ntsdurtn.tcm
C:\Users\Public\Documents\Lightworks\Devices\ntstofd.tcm
C:\Users\Public\Documents\Lightworks\Devices\pal9pin.tcm
C:\Users\Public\Documents\Lightworks\Devices\paldurtn.tcm
C:\Users\Public\Documents\Lightworks\Devices\paltofd.tcm
C:\Users\Public\Documents\Lightworks\Devices\normntsc.tcm
C:\Users\Public\Documents\Lightworks\Devices\24ftofd.tcm
C:\Users\Public\Documents\Lightworks\Devices\24f9pin.tcm
C:\Users\Public\Documents\Lightworks\Devices\24fdurtn.tcm
C:\Users\Public\Documents\Lightworks\Devices\24f1394.tcm
C:\Users\Public\Documents\Lightworks\Devices\pal1394.tcm
C:\Users\Public\Documents\Lightworks\Devices\ntc1394.tcm
C:\Users\Public\Documents\Lightworks\Devices\norm24f.tcm
C:\Users\Public\Documents\Lightworks\LUTs\S-curve_for_Cine Style.mga
Device name: GILBERT-HP (15" Pavilion Notebook)
Processor: AMD A6-5200 APU with Radeon(TM) HD Graphics 2.60 GHZ
Installed RAM: 8.60 GB (7.46 GB usable)
System type: 64-bit operating system. x64-based processor
Windows Edition: Windows 10 Home
Version: 2004
Installed on: 09/09/20
OS build: 19041.63
Experience: Windows Feature Experience Pack 120.2212.31.0
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