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TOPIC: Lwks says problem with DirectX and cannot display correctly, importing a file crashes Lwks

Lwks says problem with DirectX and cannot display correctly, importing a file crashes Lwks 4 weeks, 1 day ago #180938

  • Chris-
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  • Posts: 2
  • 4 weeks, 1 day ago
I am using Windows 7 (SP1), and DxDiag says DirectX is working properly (version 11).

Both 64-bit and 32-bit versions of LightWorks give the same error . . . when I start the software, it finishes loading, then I get an error message "Failed to compile pixel-shaders. Picture display will NOT work correctly. Please ensure that you have installed the latest version of DirectX."

Then, when I create a project, if I attempt to import anything (such as a still image), it crashes . . . just says "not responding" indefinitely.

My computer says that DirectX is the latest version and that everything is working correctly (and attempting to re-install, says that it is already installed and working correctly), BUT during the install, it said some .Cab files were corrupted, so I got file-checker to check, and it said it fixed some but not all of the problem .Cab files and after that DirectX installer said it installed correctly.

Here's the info from DxDiag 6.0107601.14513 32-bit Unicode

Windows 7 Home Premium 64-bit (6.1 build 7601
Intel E6550 Core Duo 2.33GHz
2048MB RAM
Page File 2360 MB used 1675MB available
DirectX Version DirectX 11

Display:
Intel Q35 Express Chipset Family
Chip type GMA 3100
DAC type internal
Apprix total memory 256MB
current display more 1280 x 1024 (32 bit) (60Hz)
Monitor Generic PnP Monitor

Drivers:
Main Driver igdum64dll,igdumdx32
version 8.15.10.1930
WHQL Logo\d Yes
RRI Version 9Ex
Driver Model WWDDM 1.0

Sound:
Hardward ID: HDAUDIO\FUNC_1018MEN_11D48DEV_1884&SUBS'
Product ID 65535
type WDM

Drivers
Name HdAudio.sys
Version 6.01.7601.17514 (English)
Date 20.11.2010 11:44:23
HWQL Logo'd Yes

___

Anything I can try ??

thanks

Chris

Re: Lwks says problem with DirectX and cannot display correctly, importing a file crashes Lwks 4 weeks ago #180948

  • briandrys
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  • 4 weeks ago
Welcome to the forum

Please could you make a zip file of the error log. In Windows it's found in C:\Users\Public\Documents\Lightworks\Logs

Then attach it to your next message.

Re: Lwks says problem with DirectX and cannot display correctly, importing a file crashes Lwks 4 weeks ago #180949

  • Chris-
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  • 4 weeks ago
This attachment is hidden for guests. Please log in or register to see it.

Attached,

thanks,

Chris
Last Edit: 4 weeks ago by Chris-.

Re: Lwks says problem with DirectX and cannot display correctly, importing a file crashes Lwks 4 weeks ago #180950

  • edWD7
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  • Senior Boarder
  • Posts: 64
  • 4 weeks ago
_And how about this_
_My Windows Vista (SP1), and DxDiag said DirectX is working properly (version 11)
_But, did Not have trouble with LWKS_trouble was with Photoshop, it said that d3dx9_43.dll is missing_and I was well, wait a minute, that's the LWKS error
just like in FAQ_So, did that _And Fixed it_thanks
= Dell Precision T3500
Processor: 1x Xeon Quad Core @ 2.66 GHz
Memory: 4 GB
HDD: 160 GB - WD Velociraptor 10K RPM
Optical: DVDRW
Video: Nvidia Quadro FX 1800 _ 768 MB
OS: 32-bit Windows Vista Business
_Lightworks 14
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