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TOPIC: Can't uninstall to reinstall.

Can't uninstall to reinstall. 4 months, 2 weeks ago #180431

  • NateDanger
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Created a project but video glitched and froze. Wont completely uninstall for me to reinstall. It says there is a file open in another program.
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Re: Can't uninstall to reinstall. 4 months, 2 weeks ago #180432

  • jwrl
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Uninstalling is probably unnecessary in any case. If you reinstall with faulty video, exactly the same thing will happen when you start Lightworks again. However if you really want to do that, reboot your computer first. That should release any files that other software is holding on to. If it doesn't there may be other issues.

A better idea would be to find out what the problem is with the video. To help fix problems of that sort we need at least a minimum amount of information. You should read this thread to see what is needed and how to obtain and post it.

Then I feel sure that someone will be able to offer you some assistance.
Last Edit: 4 months, 2 weeks ago by jwrl.
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Re: Can't uninstall to reinstall. 4 months, 2 weeks ago #180450

  • NateDanger
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There is no problem with the raw video. Its fine in other programs, but doesn't run right in Lightworks. New computer running Windows 10. Lightworks was the the first download on the system.The file that would not release was lw3. I finally got it out and reinstalled Lightworks, and it still wont run video correctly.

I read the suggested thread and downloaded MediaInfo. I analyzed a clip, but have no idea what I'm looking for.
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Re: Can't uninstall to reinstall. 4 months, 2 weeks ago #180451

  • hugly
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NateDanger wrote:
I read the suggested thread and downloaded MediaInfo. I analyzed a clip, but have no idea what I'm looking for.

That's why it would be a good idea to post it together with your computer details, could look like this, for example:

Computer details:
CPU i7-4790K 32 GB - GPU Nvidia GTX 1080TI 8GB - 1. drive SSD 256GB - 2./3. drive HDD 4 TB 7200 RPM.

Mediainfo:
General
Complete name : E:\LWKS\SOURCE\Heroes of the Storm 2018.04.14 - 18.58.36.02.DVR.mp4
Format : MPEG-4
Format profile : Base Media / Version 2
Codec ID : mp42 (isom/mp42)
File size : 701 MiB
Duration : 2 min 0 s
Overall bit rate : 48.8 Mb/s
Recorded date : 2018
Encoded date : UTC 2018-04-15 01:58:40
Tagged date : UTC 2018-04-15 01:58:40

Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L4.1
Format settings : CABAC / 1 Ref Frames
Format settings, CABAC : Yes
Format settings, ReFrames : 1 frame
Format settings, GOP : M=1, N=30
Muxing mode : Container profile=High@1.3
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 2 min 0 s
Bit rate : 48.4 Mb/s
Width : 1 920 pixels
Height : 1 080 pixels
Display aspect ratio : 16:9
Frame rate mode : Variable
Frame rate : 30.000 FPS
Minimum frame rate : 28.463 FPS
Maximum frame rate : 30.938 FPS
Standard : PAL
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.778
Stream size : 695 MiB (99%)
Title : VideoHandle
Encoded date : UTC 2018-04-15 01:58:40
Tagged date : UTC 2018-04-15 01:58:40
Color range : Limited
Color primaries : BT.601 NTSC
Transfer characteristics : BT.470 System M
Matrix coefficients : BT.601
mdhd_Duration : 120466

Audio #1
ID : 2
Format : AAC
Format/Info : Advanced Audio Codec
Format profile : LC
Codec ID : mp4a-40-2
Duration : 2 min 0 s
Source duration : 2 min 0 s
Bit rate mode : Constant
Bit rate : 192 kb/s
Nominal bit rate : 96.0 kb/s
Channel(s) : 2 channels
Channel positions : Front: L R
Sampling rate : 48.0 kHz
Frame rate : 46.875 FPS (1024 SPF)
Compression mode : Lossy
Stream size : 2.80 MiB (0%)
Source stream size : 2.80 MiB (0%)
Title : SoundHandle / System sounds
Encoded date : UTC 2018-04-15 01:58:40
Tagged date : UTC 2018-04-15 01:58:40
mdhd_Duration : 120453

Audio #2
ID : 3
Format : AAC
Format/Info : Advanced Audio Codec
Format profile : LC
Codec ID : mp4a-40-2
Duration : 2 min 0 s
Source duration : 2 min 0 s
Bit rate mode : Constant
Bit rate : 192 kb/s
Nominal bit rate : 96.0 kb/s
Channel(s) : 2 channels
Channel positions : Front: L R
Sampling rate : 48.0 kHz
Frame rate : 46.875 FPS (1024 SPF)
Compression mode : Lossy
Stream size : 2.80 MiB (0%)
Source stream size : 2.80 MiB (0%)
Title : SoundHandle / Microphone
Encoded date : UTC 2018-04-15 01:58:40
Tagged date : UTC 2018-04-15 01:58:40
mdhd_Duration : 120434
It's better to travel well than to arrive...
Last Edit: 4 months, 2 weeks ago by hugly.
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Re: Can't uninstall to reinstall. 4 months, 2 weeks ago #180454

  • jwrl
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NateDanger wrote:
There is no problem with the raw video. Its fine in other programs, but doesn't run right in Lightworks.

That doesn't mean that it's OK as far as Lightworks is concerned. Editing software has different requirements to simple playback tools. Launch MediaInfo, go to text mode and export what you see there.
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Re: Can't uninstall to reinstall. 4 months, 2 weeks ago #180456

  • NateDanger
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I have no idea how to do that Besides, I don't think its a problem with my computer or my video because video plays fine in every other player/editor I have tried. I think its a Lightworks issue, maybe a bad installation. Probably just easier to use a different program.
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Re: Can't uninstall to reinstall. 4 months, 2 weeks ago #180463

  • hugly
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NateDanger wrote:
Probably just easier to use a different program.

Let us know about your findings.
It's better to travel well than to arrive...
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Re: Can't uninstall to reinstall. 4 months, 1 week ago #180483

  • NateDanger
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Didn't know 4k video as a problem. Found proxy to reduce quality for editing.

It takes a long time, but seems to be the fix.

I believe Lightworks is much more of a program than I will ever need or use, and I'm not real tech savvy. Hence, the thought that I might just need to find something simpler.

Thanks for the help.
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