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TOPIC: Crash when importing files with RGB colorspace

Crash when importing files with RGB colorspace 3 months, 1 week ago #214820

  • rups
  • OFFLINE
  • Fresh Boarder
  • Posts: 7
  • 3 months, 1 week ago
Hi,

I've had a look around the forum but can't find anything that helps with this unfortunately. I have a new project some files that have been converted from various sources with Handbrake using the Production Proxy 1080p preset. When I try and import some of them Lightworks crashes. After inspecting the files with Mediainfo it seems the ones causing the issue are using the RGB colorspace, and the ones that don't are using YUV. When I import one of the offending clips, it briefly shows it in the project media list and the thumbnail has 'loading' in and then it crashes.

The lightworks error.log doesn't seems to have any relevant information except a bunch of warnings about not finding the indexes for the already imported clips but these are already present before I try and import a file that causes it to crash:

Lightworks 64-bit (Release, build Lw : 109545 Common : 109147 Dependencies : 109363 dated Oct  2 2018)
Starting at Mon Mar 30 17:26:21 2020

D3D9Ex supported
OS Version            : Microsoft Windows 7Service Pack 1;64-bit;build 7601
Machine number        : 10
Available memory      : 3.9 Gb
Total memory          : 7.9 Gb
Virtual Address Range : 8.0 Tb
Number of CPUs        : 8
User has admin rights : No

0.175    : 0.175    : Setting project base directory C:\Users\Public\Documents\Lightworks\Projects\
0.176    : Checking for updates
0.366    : Starting window manager
0.369    : Checking library versions..
0.379    : ------ Loading plugin : dsx_drv.9.5.1.17803 ------
0.379    : Skipped
0.386    : ------ Loading plugin : dsx_drv.9.8.0.22358 ------
0.386    : Skipped
0.423    : ------ Loading plugin : DxAudio ------
0.423    : Success
0.426    : ------ Loading plugin : EsWrappers ------
0.426    : Success
0.428    : ------ Loading plugin : export ------
0.428    : Success
0.451    : ------ Loading plugin : ffmpeg ------
0.451    : Success
0.455    : ------ Loading plugin : FX_drv ------
0.455    : Success
0.457    : ------ Loading plugin : LwConsole ------
0.461    : failed to open console driver \.LWCon
0.461    : Success
0.464    : ------ Loading plugin : LwWinConsole ------
0.465    : failed to open console driver \.LWCon
0.465    : Skipped
0.471    : ------ Loading plugin : mtx_drv.7.1.0.1294 ------
0.471    : Skipped
0.477    : ------ Loading plugin : mtx_drv.8.0.0.15342 ------
0.477    : Skipped
0.484    : ------ Loading plugin : mtx_drv.8.0.0.15432 ------
0.484    : Skipped
0.493    : ------ Loading plugin : omf ------
0.493    : Success
0.503    : ------ Loading plugin : plugplug ------
0.503    : Skipped
0.504    : ------ Loading plugin : Pond5 ------
0.504    : Success
0.510    : ------ Loading plugin : ProjectShare ------
0.510    : Success
0.512    : ------ Loading plugin : r3d ------
0.519    : R3D SDK library version = R3DAPI 6.3.0-34A16 (20170811 1GR W64S)
0.519    : Success
0.521    : ------ Loading plugin : SharedSoftDrv ------
0.521    : Success
0.523    : ------ Loading plugin : softdrv ------
0.523    : Success
0.531    : ------ Loading plugin : uiopt ------
0.531    : Success
0.535    : ------ Loading plugin : VfwCodecs ------
0.535    :    Loading Vfw codecs
0.535    :         (MRLE) using msrle32.dll
0.535    :         (MSVC) using msvidc32.dll
0.535    :         (UYVY) using msyuv.dll
0.536    :         (YUY2) using msyuv.dll
0.536    :         (YVYU) using msyuv.dll
0.536    :         (IYUV) using iyuv_32.dll
0.536    :         (I420) using iyuv_32.dll
0.536    :         (YVU9) using tsbyuv.dll
0.536    : Success
0.537    : ------ Loading plugin : Vimeo ------
0.537    : Success
0.543    : ------ Loading plugin : xml ------
0.543    : Success
0.544    : ------ Loading plugin : YouTube ------
0.544    : Success
0.551    : ------ Loading plugin : aaf ------
0.551    : Success
0.552    : ------ Loading plugin : AC3 ------
0.552    : Success
0.562    : ------ Loading plugin : AJA ------
0.562    : Success
0.563    : ------ Loading plugin : AudioNetwork ------
0.563    : Success
0.567    : ------ Loading plugin : CameraRaw ------
0.567    : Failed to create IBlackmagicRawFactory!
0.567    : Skipped
0.570    : ------ Loading plugin : Cineform ------
0.570    : Success
0.766    : ------ Loading plugin : Codecs ------
0.769    : Plugins loaded: 23 (full: 21, demo: 0, free: 2)
0.769    : Success
0.775    : ------ Loading plugin : DeckLink_drv ------
0.775    : Success
0.777    : ------ Loading plugin : dng ------
0.777    : Success
0.779    : ------ Loading plugin : DNxHD ------
0.779    : Success
0.785    : ------ Loading plugin : dsx_drv.9.3.0.5243 ------
0.785    : Skipped
0.792    : ------ Loading plugin : dsx_drv.9.4.0.9028 ------
0.797    : Skipped
0.797    : Loaded device System Sound
0.797    : Found capture source ScreenCapture
0.804    : Found capture source Software VO Capture
0.841    : x2: Found Video device Integrated Webcam
1.014    : x2: Found audio device Microphone (High Definition Aud
1.161    : Using LwOverlayResource [Lw Overlay Resource]
1.161    : Added media location : C:\Users\Public\Documents\Lightworks\Media\Material\
1.234    : Added media location : C:\Users\Public\Documents\Lightworks\Media\Sound\
3.993    : Activating DefaultVideo System Sound interrupt
4.196    : ----- Entered project 'test' (102 logs, Rate : 24 fps, Output : 1080p (sf)) -----
4.196    : reopen "C:\Users\rupert\Videos\steadycam showreel\best clips\Capture0026v-10.m4v" with MainConcept FileReader for eVideoEssence
4.197    : reopen "C:\Users\rupert\Videos\steadycam showreel\best clips\Blackmagic Production Camera 4K 1 2015-08-25 1024 C0007-2.m4v" with MainConcept FileReader for eVideoEssence
4.327    : reopen "C:\Users\rupert\Videos\steadycam showreel\best clips\Capture0000-1 (2).m4v" with MainConcept FileReader for eVideoEssence
4.328    : err: No indexes are present
4.367    : x2: Open "C:\Users\rupert\Videos\steadycam showreel\best clips\Capture0000-1 (2).m4v" with MainConcept FileReader for eVideoEssence
4.368    : err: No indexes are present
4.372    : Open "C:\Users\rupert\Videos\steadycam showreel\best clips\Blackmagic Production Camera 4K 1 2015-08-25 1024 C0007-2.m4v" with MainConcept FileReader for eVideoEssence
4.466    : x2: reopen "C:\Users\rupert\Videos\steadycam showreel\best clips\A009c003 160127Nx-9.m4v" with MainConcept FileReader for eVideoEssence
4.467    : err: No indexes are present
4.629    : Open "C:\Users\rupert\Videos\steadycam showreel\best clips\Capture0026v-10.m4v" with MainConcept FileReader for eVideoEssence
4.630    : err: No indexes are present
4.679    : Open "C:\Users\rupert\Videos\steadycam showreel\best clips\A009c003 160127Nx-9.m4v" with MainConcept FileReader for eVideoEssence
4.695    : reopen "C:\Users\rupert\Videos\steadycam showreel\best clips\A014c020 160130Yg-13.m4v" with MainConcept FileReader for eVideoEssence
4.894    : x2: reopen "C:\Users\rupert\Videos\steadycam showreel\best clips\Capture0000-1.m4v" with MainConcept FileReader for eVideoEssence
4.895    : err: No indexes are present
4.899    : Open "C:\Users\rupert\Videos\steadycam showreel\best clips\Capture0000-1.m4v" with MainConcept FileReader for eVideoEssence
5.099    : x2: reopen "C:\Users\rupert\Videos\steadycam showreel\best clips\Capture0000v-1.m4v" with MainConcept FileReader for eVideoEssence
5.101    : err: No indexes are present
5.105    : Open "C:\Users\rupert\Videos\steadycam showreel\best clips\A014c020 160130Yg-13.m4v" with MainConcept FileReader for eVideoEssence
5.309    : x2: reopen "C:\Users\rupert\Videos\steadycam showreel\best clips\Capture0002-2.m4v" with MainConcept FileReader for eVideoEssence
5.310    : err: No indexes are present
5.313    : Open "C:\Users\rupert\Videos\steadycam showreel\best clips\Capture0000v-1.m4v" with MainConcept FileReader for eVideoEssence
5.417    : reopen "C:\Users\rupert\Videos\steadycam showreel\best clips\Capture0002v-2.m4v" with MainConcept FileReader for eVideoEssence
5.418    : err: No indexes are present
5.456    : Open "C:\Users\rupert\Videos\steadycam showreel\best clips\Capture0002-2.m4v" with MainConcept FileReader for eVideoEssence
5.541    : x2: reopen "C:\Users\rupert\Videos\steadycam showreel\best clips\Capture0003v-1.m4v" with MainConcept FileReader for eVideoEssence
5.541    : err: No indexes are present
5.684    : Open "C:\Users\rupert\Videos\steadycam showreel\best clips\Capture0002v-2.m4v" with MainConcept FileReader for eVideoEssence
5.838    : reopen "C:\Users\rupert\Videos\steadycam showreel\best clips\Capture0004-4.m4v" with MainConcept FileReader for eVideoEssence
5.839    : err: No indexes are present
5.843    : Open "C:\Users\rupert\Videos\steadycam showreel\best clips\Capture0003v-1.m4v" with MainConcept FileReader for eVideoEssence
5.987    : reopen "C:\Users\rupert\Videos\steadycam showreel\best clips\Capture0004-5.m4v" with MainConcept FileReader for eVideoEssence
5.988    : err: No indexes are present
5.992    : Open "C:\Users\rupert\Videos\steadycam showreel\best clips\Capture0004-5.m4v" with MainConcept FileReader for eVideoEssence
6.002    : x2: reopen "C:\Users\rupert\Videos\steadycam showreel\best clips\Capture0004v-2.m4v" with MainConcept FileReader for eVideoEssence
6.005    : err: No indexes are present
6.089    : Open "C:\Users\rupert\Videos\steadycam showreel\best clips\Capture0004-4.m4v" with MainConcept FileReader for eVideoEssence
6.327    : x2: reopen "C:\Users\rupert\Videos\steadycam showreel\best clips\Capture0004v-3.m4v" with MainConcept FileReader for eVideoEssence
6.328    : err: No indexes are present
6.346    : Open "C:\Users\rupert\Videos\steadycam showreel\best clips\Capture0004v-2.m4v" with MainConcept FileReader for eVideoEssence
6.347    : err: No indexes are present
6.387    : Open "C:\Users\rupert\Videos\steadycam showreel\best clips\Capture0004v-3.m4v" with MainConcept FileReader for eVideoEssence
6.404    : reopen "C:\Users\rupert\Videos\steadycam showreel\best clips\Capture0005v-4.m4v" with MainConcept FileReader for eVideoEssence
6.595    : reopen "C:\Users\rupert\Videos\steadycam showreel\best clips\Capture0005-4.m4v" with MainConcept FileReader for eVideoEssence
6.596    : err: No indexes are present
6.599    : Open "C:\Users\rupert\Videos\steadycam showreel\best clips\Capture0005-4.m4v" with MainConcept FileReader for eVideoEssence
6.699    : x2: reopen "C:\Users\rupert\Videos\steadycam showreel\best clips\Capture0006v-4.m4v" with MainConcept FileReader for eVideoEssence
6.700    : err: No indexes are present
6.703    : Open "C:\Users\rupert\Videos\steadycam showreel\best clips\Capture0005v-4.m4v" with MainConcept FileReader for eVideoEssence
6.877    : reopen "C:\Users\rupert\Videos\steadycam showreel\best clips\Capture0007-8.m4v" with MainConcept FileReader for eVideoEssence
6.878    : err: No indexes are present
6.882    : Open "C:\Users\rupert\Videos\steadycam showreel\best clips\Capture0006v-4.m4v" with MainConcept FileReader for eVideoEssence
6.940    : reopen "C:\Users\rupert\Videos\steadycam showreel\best clips\Capture0007v-5 (2).m4v" with MainConcept FileReader for eVideoEssence
6.941    : err: No indexes are present
7.106    : Open "C:\Users\rupert\Videos\steadycam showreel\best clips\Capture0007-8.m4v" with MainConcept FileReader for eVideoEssence
7.219    : x2: reopen "C:\Users\rupert\Videos\steadycam showreel\best clips\Capture0007v-5.m4v" with MainConcept FileReader for eVideoEssence
7.221    : err: No indexes are present
7.235    : Open "C:\Users\rupert\Videos\steadycam showreel\best clips\Capture0007v-5 (2).m4v" with MainConcept FileReader for eVideoEssence
7.437    : reopen "C:\Users\rupert\Videos\steadycam showreel\best clips\Capture0008-9.m4v" with MainConcept FileReader for eVideoEssence
7.438    : err: No indexes are present
7.442    : Open "C:\Users\rupert\Videos\steadycam showreel\best clips\Capture0008-9.m4v" with MainConcept FileReader for eVideoEssence
7.545    : x2: reopen "C:\Users\rupert\Videos\steadycam showreel\best clips\Capture0009-8.m4v" with MainConcept FileReader for eVideoEssence
7.546    : err: No indexes are present
7.647    : Open "C:\Users\rupert\Videos\steadycam showreel\best clips\Capture0007v-5.m4v" with MainConcept FileReader for eVideoEssence
7.653    : reopen "C:\Users\rupert\Videos\steadycam showreel\best clips\Capture0010-11.m4v" with MainConcept FileReader for eVideoEssence
7.654    : err: No indexes are present
7.902    : x2: Open "C:\Users\rupert\Videos\steadycam showreel\best clips\Capture0009-8.m4v" with MainConcept FileReader for eVideoEssence
7.904    : err: No indexes are present
7.946    : Open "C:\Users\rupert\Videos\steadycam showreel\best clips\Capture0010-11.m4v" with MainConcept FileReader for eVideoEssence
7.957    : reopen "C:\Users\rupert\Videos\steadycam showreel\best clips\Capture0011-12.m4v" with MainConcept FileReader for eVideoEssence
8.132    : x2: reopen "C:\Users\rupert\Videos\steadycam showreel\best clips\Capture0012v-10.m4v" with MainConcept FileReader for eVideoEssence
8.133    : err: No indexes are present
8.138    : Open "C:\Users\rupert\Videos\steadycam showreel\best clips\Capture0011-12.m4v" with MainConcept FileReader for eVideoEssence
8.149    : x2: reopen "C:\Users\rupert\Videos\steadycam showreel\best clips\Capture0013-12.m4v" with MainConcept FileReader for eVideoEssence
8.150    : err: No indexes are present
8.156    : Open "C:\Users\rupert\Videos\steadycam showreel\best clips\Capture0012v-10.m4v" with MainConcept FileReader for eVideoEssence
8.422    : reopen "C:\Users\rupert\Videos\steadycam showreel\best clips\Capture0013v-11.m4v" with MainConcept FileReader for eVideoEssence
8.424    : err: No indexes are present
8.455    : Open "C:\Users\rupert\Videos\steadycam showreel\best clips\Capture0013-12.m4v" with MainConcept FileReader for eVideoEssence
8.531    : x2: reopen "C:\Users\rupert\Videos\steadycam showreel\best clips\Capture0014-11.m4v" with MainConcept FileReader for eVideoEssence
8.532    : err: No indexes are present
8.539    : Open "C:\Users\rupert\Videos\steadycam showreel\best clips\Capture0013v-11.m4v" with MainConcept FileReader for eVideoEssence
8.682    : reopen "C:\Users\rupert\Videos\steadycam showreel\best clips\Capture0016v-1.m4v" with MainConcept FileReader for eVideoEssence
8.683    : err: No indexes are present
8.687    : Open "C:\Users\rupert\Videos\steadycam showreel\best clips\Capture0014-11.m4v" with MainConcept FileReader for eVideoEssence
8.871    : x2: reopen "C:\Users\rupert\Videos\steadycam showreel\best clips\Capture0019v-4.m4v" with MainConcept FileReader for eVideoEssence
8.872    : err: No indexes are present
8.877    : Open "C:\Users\rupert\Videos\steadycam showreel\best clips\Capture0019v-4.m4v" with MainConcept FileReader for eVideoEssence
9.123    : reopen "C:\Users\rupert\Videos\steadycam showreel\best clips\Capture0028-27.m4v" with MainConcept FileReader for eVideoEssence
9.124    : err: No indexes are present
9.127    : Open "C:\Users\rupert\Videos\steadycam showreel\best clips\Capture0016v-1.m4v" with MainConcept FileReader for eVideoEssence
9.183    : reopen "C:\Users\rupert\Videos\steadycam showreel\best clips\Capture0035-36.m4v" with MainConcept FileReader for eVideoEssence
9.184    : err: No indexes are present
9.239    : Open "C:\Users\rupert\Videos\steadycam showreel\best clips\Capture0028-27.m4v" with MainConcept FileReader for eVideoEssence
9.279    : x2: reopen "C:\Users\rupert\Videos\steadycam showreel\best clips\Capture0039-6.m4v" with MainConcept FileReader for eVideoEssence
9.280    : err: No indexes are present
9.397    : x2: Open "C:\Users\rupert\Videos\steadycam showreel\best clips\Capture0035-36.m4v" with MainConcept FileReader for eVideoEssence
9.398    : err: No indexes are present
9.588    : Open "C:\Users\rupert\Videos\steadycam showreel\best clips\Capture0039-6.m4v" with MainConcept FileReader for eVideoEssence
9.588    : reopen "C:\Users\rupert\Videos\steadycam showreel\best clips\Capture0041-42.m4v" with MainConcept FileReader for eVideoEssence
9.712    : x2: reopen "C:\Users\rupert\Videos\steadycam showreel\best clips\Capture0040-41.m4v" with MainConcept FileReader for eVideoEssence
9.713    : err: No indexes are present
9.717    : Open "C:\Users\rupert\Videos\steadycam showreel\best clips\Capture0040-41.m4v" with MainConcept FileReader for eVideoEssence
9.760    : x2: reopen "C:\Users\rupert\Videos\steadycam showreel\best clips\Capture0042-43.m4v" with MainConcept FileReader for eVideoEssence
9.762    : err: No indexes are present
9.768    : Open "C:\Users\rupert\Videos\steadycam showreel\best clips\Capture0041-42.m4v" with MainConcept FileReader for eVideoEssence
9.985    : x2: reopen "C:\Users\rupert\Videos\steadycam showreel\best clips\Capture0045-11.m4v" with MainConcept FileReader for eVideoEssence
9.986    : err: No indexes are present
9.987    : Open "C:\Users\rupert\Videos\steadycam showreel\best clips\Capture0042-43.m4v" with MainConcept FileReader for eVideoEssence
9.990    : Open "C:\Users\rupert\Videos\steadycam showreel\best clips\Capture0045-11.m4v" with MainConcept FileReader for eVideoEssence
9.991    : reopen "C:\Users\rupert\Videos\steadycam showreel\best clips\Capture0064-23.m4v" with MainConcept FileReader for eVideoEssence
10.214   : x4: reopen "C:\Users\rupert\Videos\steadycam showreel\best clips\Capture0060-20.m4v" with MainConcept FileReader for eVideoEssence
10.215   : err: No indexes are present
10.258   : x2: Open "C:\Users\rupert\Videos\steadycam showreel\best clips\Capture0064-23.m4v" with MainConcept FileReader for eVideoEssence
10.260   : err: No indexes are present
10.278   : Open "C:\Users\rupert\Videos\steadycam showreel\best clips\Capture0060-20.m4v" with MainConcept FileReader for eVideoEssence
10.353   : reopen "C:\Users\rupert\Videos\steadycam showreel\best clips\Capture0067-26.m4v" with MainConcept FileReader for eVideoEssence
10.543   : x2: reopen "C:\Users\rupert\Videos\steadycam showreel\best clips\Capture0077-36.m4v" with MainConcept FileReader for eVideoEssence
10.544   : err: No indexes are present
10.549   : Open "C:\Users\rupert\Videos\steadycam showreel\best clips\Capture0077-36.m4v" with MainConcept FileReader for eVideoEssence
10.571   : x2: reopen "C:\Users\rupert\Videos\steadycam showreel\best clips\Capture0080-39.m4v" with MainConcept FileReader for eVideoEssence
10.572   : err: No indexes are present
10.576   : Open "C:\Users\rupert\Videos\steadycam showreel\best clips\Capture0067-26.m4v" with MainConcept FileReader for eVideoEssence
10.745   : x2: reopen "C:\Users\rupert\Videos\steadycam showreel\best clips\Capture0081-40.m4v" with MainConcept FileReader for eVideoEssence
10.746   : err: No indexes are present
10.818   : Open "C:\Users\rupert\Videos\steadycam showreel\best clips\Capture0080-39.m4v" with MainConcept FileReader for eVideoEssence
10.871   : x2: reopen "C:\Users\rupert\Videos\steadycam showreel\best clips\MVI_7166.MOV" with MainConcept FileReader for eVideoEssence
10.872   : err: No indexes are present
10.946   : Open "C:\Users\rupert\Videos\steadycam showreel\best clips\Capture0081-40.m4v" with MainConcept FileReader for eVideoEssence
11.133   : reopen "C:\Users\rupert\Videos\steadycam showreel\best clips\Capture0003V.mp4" with MainConcept FileReader for eVideoEssence
11.181   : Open "C:\Users\rupert\Videos\steadycam showreel\best clips\MVI_7166.MOV" with MainConcept FileReader for eVideoEssence
11.289   : Open "C:\Users\rupert\Videos\steadycam showreel\best clips\Capture0003V.mp4" with MainConcept FileReader for eVideoEssence
11.414   : reopen "C:\Users\rupert\Videos\steadycam showreel\best clips\Capture0007V.mp4" with MainConcept FileReader for eVideoEssence
11.954   : reopen "C:\Users\rupert\Videos\steadycam showreel\best clips\Capture0005V.mp4" with MainConcept FileReader for eVideoEssence
12.079   : Open "C:\Users\rupert\Videos\steadycam showreel\best clips\Capture0007V.mp4" with MainConcept FileReader for eVideoEssence
12.326   : reopen "C:\Users\rupert\Videos\steadycam showreel\best clips\Capture0009V.mp4" with MainConcept FileReader for eVideoEssence
12.914   : Open "C:\Users\rupert\Videos\steadycam showreel\best clips\Capture0005V.mp4" with MainConcept FileReader for eVideoEssence
13.282   : reopen "C:\Users\rupert\Videos\steadycam showreel\best clips\Capture0018V.mp4" with MainConcept FileReader for eVideoEssence
13.330   : Open "C:\Users\rupert\Videos\steadycam showreel\best clips\Capture0018V.mp4" with MainConcept FileReader for eVideoEssence
16.099   : Open "C:\Users\rupert\Videos\steadycam showreel\best clips\Capture0009V.mp4" with MainConcept FileReader for eVideoEssence
16.499   : VHeadId_mount: Timeout waiting for cache task to block
16.753   : reopen "C:\Users\rupert\Videos\steadycam showreel\best clips\Capture0027V.mp4" with MainConcept FileReader for eVideoEssence
17.158   : reopen "C:\Users\rupert\Videos\steadycam showreel\best clips\Capture0032V.mp4" with MainConcept FileReader for eVideoEssence
17.427   : Open "C:\Users\rupert\Videos\steadycam showreel\best clips\Capture0027V.mp4" with MainConcept FileReader for eVideoEssence


Here's the Mediainfo output for one of the files causing the issue:

General
Complete name                            : C:\Users\rupert\Videos\2-6-1-56.m4v
Format                                   : MPEG-4
Format profile                           : Base Media / Version 2
Codec ID                                 : mp42 (isom/iso2/avc1/mp41)
File size                                : 66.7 MiB
Duration                                 : 49 s 259 ms
Overall bit rate mode                    : Variable
Overall bit rate                         : 11.4 Mb/s
Encoded date                             : UTC 2020-03-10 23:04:04
Tagged date                              : UTC 2020-03-10 23:04:04
Writing application                      : HandBrake 1.3.1 2020010400

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : High Intra@L4
Format settings                          : CABAC
Format settings, CABAC                   : Yes
Format settings, GOP                     : N=1
Codec ID                                 : avc1
Codec ID/Info                            : Advanced Video Coding
Duration                                 : 49 s 250 ms
Bit rate mode                            : Variable
Bit rate                                 : 11.1 Mb/s
Width                                    : 1 920 pixels
Height                                   : 1 080 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Constant
Frame rate                               : 24.000 FPS
Color space                              : RGB
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.223
Stream size                              : 65.0 MiB (97%)
Writing library                          : x264 core 157 r2935 545de2f
Encoding settings                        : cabac=1 / ref=1 / deblock=1:0:0 / analyse=0x3:0x3 / me=dia / subme=1 / psy=1 / psy_rd=1.00:0.00 / mixed_ref=0 / me_range=16 / chroma_me=1 / trellis=0 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=0 / threads=9 / lookahead_threads=1 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=0 / weightp=0 / keyint=1 / keyint_min=1 / scenecut=40 / intra_refresh=0 / rc=crf / mbtree=0 / crf=18.0 / qcomp=0.80 / qpmin=0 / qpmax=69 / qpstep=4 / ip_ratio=1.40 / aq=1:0.50
Encoded date                             : UTC 2020-03-10 23:04:04
Tagged date                              : UTC 2020-03-10 23:04:04
Color range                              : Limited
Color primaries                          : BT.709
Transfer characteristics                 : BT.709
Matrix coefficients                      : Identity
Codec configuration box                  : avcC

Audio
ID                                       : 2
Format                                   : AAC LC
Format/Info                              : Advanced Audio Codec Low Complexity
Codec ID                                 : mp4a-40-2
Duration                                 : 49 s 259 ms
Bit rate mode                            : Constant
Bit rate                                 : 282 kb/s
Channel(s)                               : 2 channels
Channel layout                           : L R
Sampling rate                            : 48.0 kHz
Frame rate                               : 46.875 FPS (1024 SPF)
Compression mode                         : Lossy
Stream size                              : 1.66 MiB (2%)
Title                                    : Stereo
Language                                 : English
Default                                  : Yes
Alternate group                          : 1
Encoded date                             : UTC 2020-03-10 23:04:04
Tagged date                              : UTC 2020-03-10 23:04:04



The crash report in the system application log is:

Faulting application name: ntcardvt.exe, version: 14.5.0.0, time stamp: 0x5bb3a12b
Faulting module name: mc_bc_dec_avc.dll, version: 9.11.13.4984, time stamp: 0x55148a87
Exception code: 0xc0000005
Fault offset: 0x0000000000230d35
Faulting process id: 0xe88
Faulting application start time: 0x01d606a8b759036c
Faulting application path: C:\Program Files\Lightworks\ntcardvt.exe
Faulting module path: C:\Program Files\Lightworks\mc_bc_dec_avc.dll
Report Id: 08cdfe5d-729c-11ea-9174-685d43e8a345


I'm using Lightworks 14.5.0.0

Machine specs:
Windows 7 SP1 64bit ( yeah I know! )
Dell Inspiron 15R-7520
Core i7-3612QM
8Gb Ram

Any more information you need please let me know, happy to upload one of the clips to test.

Thanks
Last Edit: 3 months, 1 week ago by rups.

Re: Crash when importing files with RGB colorspace 3 months, 1 week ago #214845

  • hugly
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Hello,

Color space                              : RGB
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits

This shouldn't exist, and I can well imagine that Lightworks doesn't expect to see 8-bit RGB with chroma subsampling 4:2:0 in a MP4 container. I'm even not sure if this pixel format is covered by any MPEG4 standard.

Would you mind sharing the mediainfo of the source file you've convert to what you show above and the Handbrake log of the conversion run?
It's better to travel well than to arrive...
Last Edit: 3 months, 1 week ago by hugly.

Re: Crash when importing files with RGB colorspace 3 months, 1 week ago #214854

  • rups
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Hi hugly!

Thanks for replying, unfortunately the original files are on another computer which I can't get to as I'm holed up at home for the foreseeable! However I've had a look at the files that work that are in the YUV colorspace and these are also 4:2:0 and 8-bit as well:

General
Complete name                            : C:\Users\rupert\Videos\Capture0000-1.m4v
Format                                   : MPEG-4
Format profile                           : Base Media / Version 2
Codec ID                                 : mp42 (isom/iso2/avc1/mp41)
File size                                : 72.2 MiB
Duration                                 : 57 s 344 ms
Overall bit rate mode                    : Variable
Overall bit rate                         : 10.6 Mb/s
Encoded date                             : UTC 2020-03-11 16:50:55
Tagged date                              : UTC 2020-03-11 16:50:55
Writing application                      : HandBrake 1.3.1 2020010400

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : High Intra@L4
Format settings                          : CABAC
Format settings, CABAC                   : Yes
Format settings, GOP                     : N=1
Codec ID                                 : avc1
Codec ID/Info                            : Advanced Video Coding
Duration                                 : 57 s 334 ms
Bit rate mode                            : Variable
Bit rate                                 : 10.2 Mb/s
Width                                    : 1 920 pixels
Height                                   : 1 080 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Constant
Frame rate                               : 24.000 FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.206
Stream size                              : 70.0 MiB (97%)
Writing library                          : x264 core 157 r2935 545de2f
Encoding settings                        : cabac=1 / ref=1 / deblock=1:0:0 / analyse=0x3:0x3 / me=dia / subme=1 / psy=1 / psy_rd=1.00:0.00 / mixed_ref=0 / me_range=16 / chroma_me=1 / trellis=0 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=0 / threads=9 / lookahead_threads=1 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=0 / weightp=0 / keyint=1 / keyint_min=1 / scenecut=40 / intra_refresh=0 / rc=crf / mbtree=0 / crf=18.0 / qcomp=0.80 / qpmin=0 / qpmax=69 / qpstep=4 / ip_ratio=1.40 / aq=1:0.50
Encoded date                             : UTC 2020-03-11 16:50:55
Tagged date                              : UTC 2020-03-11 16:50:55
Color range                              : Limited
Color primaries                          : BT.709
Transfer characteristics                 : BT.709
Matrix coefficients                      : BT.709
Codec configuration box                  : avcC

Audio
ID                                       : 2
Format                                   : AAC LC
Format/Info                              : Advanced Audio Codec Low Complexity
Codec ID                                 : mp4a-40-2
Duration                                 : 57 s 344 ms
Bit rate mode                            : Constant
Bit rate                                 : 322 kb/s
Channel(s)                               : 2 channels
Channel layout                           : L R
Sampling rate                            : 48.0 kHz
Frame rate                               : 46.875 FPS (1024 SPF)
Compression mode                         : Lossy
Stream size                              : 2.20 MiB (3%)
Title                                    : Stereo
Language                                 : English
Default                                  : Yes
Alternate group                          : 1
Encoded date                             : UTC 2020-03-11 16:50:55
Tagged date                              : UTC 2020-03-11 16:50:55


FYI the original files are from a mix of sources but are from 'proper' cameras such as RED, Arri and Blackmagic. Some may have been transcoded already as it was whatever the data wrangler copied over for me from their system. They are from the last few years so can't remember what each one was without checking the original files which I don't have access to at the moment, sorry!
Last Edit: 3 months, 1 week ago by rups.

Re: Crash when importing files with RGB colorspace 3 months, 1 week ago #214856

  • hugly
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  • 3 months, 1 week ago
Unfortunately, without the requested information I'm not sure if I can help you on this other than suggesting abandon Handbrake and use some commercial software to transcode.

The problem, in my view, is not that Lightworks doesn't support the file you show, but its sheer existence. I don't know how to tweak Handbrake to create what your mediainfo shows.
It's better to travel well than to arrive...
Last Edit: 3 months, 1 week ago by hugly.

Re: Crash when importing files with RGB colorspace 3 months, 1 week ago #214869

  • David Rasberry
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  • 3 months, 1 week ago
4:2:0 Chroma sub-sampling ONLY applies to YUV encoded video.
RGB color space does not have chroma sub sampling since technically it doesn't have chroma. The chroma sub sampling field should only show full sampling, i.e. 4:4:4, or the field should be blank.
Lightworks might be thrown off by conflict between RGB color space and Chroma sub sampling in the file header meta-data.
Razz

Digital Bolex 2k Cinema DNG raw camera
Canon GL2 DV camcorder
iPAD Mini 3 Iographer rig

Workstation: Intel i7-4770k, Asrock Z87 Thunderbolt 2 MB, 16GB 1866 DDR3 ram,
2TB Seagate Hybrid system drive, 2TB Seagate NAS media drive, E-sata III hot swap drive bay, Nvidia GTX760 2GB GPU
Lightworks kybrd. Shuttlepro v2
Win10 Pro 64bit, Lightworks 14.0 64bit

Mobile Workstation: MSI GTX72 Dominator
Intel i7-6700HQ 2.7GHz Win10 64bit
16GB DDR4 ram, 500GB M.2 SSD
Nvidia GTX970 3GB GPU
USB3, USB3.1-C, Thunderbolt 3 ports
Shuttlepro2 Win10 64bit LW 14.0 64 bit
Last Edit: 3 months, 1 week ago by David Rasberry.

Re: Crash when importing files with RGB colorspace 3 months, 1 week ago #214870

  • hugly
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David Rasberry wrote:
4:2:0 Chroma sub-sampling ONLY applies to YUV encoded video.

Thanks for bringing it to the point.

That's the naked truth, and the reason why I wrote "this shouldn't exist". Colour subsampling needs separated chroma and luma channels which don't exist in RGB colour representation.

Beside of that, I found all sorts of colour sub samplings in h.264 specs, from 4::0:0 to 4:4:4, but I don't see that h.264 is designed to carry RGB colour representation and, all my tests with Handbrake using whatever RGB input format to create the shown failed. That's why I requested some additional information about the sources and the conversion process.
It's better to travel well than to arrive...

Re: Crash when importing files with RGB colorspace 3 months, 1 week ago #215023

  • rups
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Hi guys,

Thanks for looking into this, very interesting information but unfortunately as I don't have access to the original files at the moment I think we're a bit stuck here. All I can say is that I just used the standard Production proxy 1080p preset in Handbrake for all the files so I guess that it's something in the sources.

I've successfully opened the offending files with KDEnlive and VSDC so I guess they are more tolerant of out-of-spec encodings and ignore conflicting meta data somehow. I'll crack on with my project with one of them and when I can I'll try and remember to post the additional information you've requested.

Cheers

rups

Re: Crash when importing files with RGB colorspace 3 months, 1 week ago #215026

  • hugly
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If all you have are Handbrake proxies and all you need is importing those file without converting them, what else to do?

Even if you've decided to abandon Lightworks, could you share one of those files?
It's better to travel well than to arrive...

Re: Crash when importing files with RGB colorspace 3 months, 1 week ago #215043

  • rups
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Hi,

I've actually managed to get it working by re-running the problematic files through Handbrake using the same preset as I used before ( Production Proxy 1080p ) and manually fixing the bitrate to keep quality the same (ish) and it's actually changed the colorspace to YUV in the output files. Lightworks now loads them with no problem Maybe this is a bug with Handbrake? Won't be able to tell until I get the original files but at least it's working now.

If you're still interested in having a look at the details, I've uploaded one of the files I was having problems with here:

we.tl/t-BhWxczPz1k

cheers

rups

Re: Crash when importing files with RGB colorspace 3 months, 1 week ago #215062

  • hugly
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Good to hear that you could fix the problem.

Thank you for the link. The audio sounds a bit strange.

rups wrote:
Maybe this is a bug with Handbrake? Won't be able to tell until I get the original files but at least it's working now.

This is a bug with Handbrake, no matter what you feed it with, RGB 4:2:0 shouldn't exist, even if it's just wrong metadata.

I don't know what you are using the Handbrake proxies for. You probably know, but just to say, Handbrake doesn't preserve timecode metadata which makes it impossible to conform to originals via AAF/XML and, the proxies are unsuitable for any kind of final high quality delivery, in particular with sources shot with the cameras you've mentioned earlier.

By the way, Lightworks 2020 imports the shared file flawlessly.
It's better to travel well than to arrive...
Last Edit: 3 months, 1 week ago by hugly.

Re: Crash when importing files with RGB colorspace 3 months, 1 week ago #215124

  • rups
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  • 3 months, 1 week ago
Thanks for taking a look, yeah I can't remember why the audio is so messed up think it was supposed to be a scratch track. I'm putting together a reel for online consumption so the lower quality picture and audio / timecode problem isn't an issue, thanks for the heads up though

By Lightworks 2020 do you mean the beta? I don't really go for beta releases but great to know it's got around the problematic file import. When I get access to the source files again I'll verify the issue then report to Handbrake project. Thanks for your help!

Re: Crash when importing files with RGB colorspace 3 months, 1 week ago #215140

  • hugly
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My pleasure!

Lightworks 2020 is the current beta. From some announcements I gather it's close to release.

Let us know what the Handbrake guys tell.
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