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TOPIC: Help: I cannot sign into my account

Help: I cannot sign into my account 6 days, 21 hours ago #210999

  • DejiYesufu
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  • Fresh Boarder
  • Posts: 1
  • 6 days, 21 hours ago
I am new to using Lighthouse. Unfortunately I tried to log into my account with my passowrds but it did not work. I changed the password, it still did not work. What do I do?

Re: Help: I cannot sign into my account 6 days, 21 hours ago #211000

  • briandrys
  • Moderator
    Pro User
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  • Posts: 8908
  • 6 days, 21 hours ago
Welcome to the forum.

FAQ gives this:

When I enter my Username and Password I receive an error that they are unknown, why is this?
The activation can fail if the Username or Password are entered incorrectly or if you have not confirmed your account via email.

1. Check you have successfully confirmed your account by clicking the link in the confirmation email that was sent to you.
2. Make sure you have entered your details correctly. If the details repeatedly fail, try signing in with the same details to the Lightworks Website. If that succeeds, copy and paste the text from the browser into the Username and Password boxes, ensuring that no additional spaces are included.
3. Make sure you are running the latest version of Lightworks 14.5.0 available from the Downloads page
4. Check that no special characters (# @ *) are present in your Password, if there are, then we recommend resetting your password here: www.lwks.com/forgotten-details
5. Check: www.lwks.com/troubleshooting
For futher assistance, please contact us via the form provided here: www.lwks.com/reportaproblem

Re: Help: I cannot sign into my account 6 days, 18 hours ago #211003

  • schrauber
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  • Platinum Boarder
  • Posts: 3737
  • 6 days, 18 hours ago
After installing Lightworks on a system for the first time, Lightworks should work immediately for 7 days without a "sign in".

Is your first installation older?
Mainly automatically translated
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Software: Lightworks 14.6 Beta & 14.5; || Windows 10, 64 Bit
Hardware: Intel i5-4440 (3,1 GHz); || shared RAM: 8 GB; || Intel HD Graphics 4600 (can use max. 2 GB of shared RAM)
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