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TOPIC: not responding

not responding 2 weeks, 5 days ago #202262

  • notcreative43
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not sure if i did the correctly but i tried :/
anyways ever time i load up my project 3-5 seconds after it i get light works not responding this happened with 2 files, if you need more info please let me know.
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Last Edit: 2 weeks, 5 days ago by jwrl.

Re: not responding 2 weeks, 5 days ago #202267

  • jwrl
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Yes, you certainly did try. Thank you. I have edited your post so that your question appears on the screen at the same time as all of the data that you have posted.

The first thing to do is enter your project and type Control-Z to undo the last operation that you did, since this is most likely to be the cause of your current problem. Whether that works or not, come back here and tell us the result. The next thing that we will need to do is get you back to where you were without the program hanging.

Re: not responding 2 weeks, 5 days ago #202268

  • notcreative43
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I tried it 2 times now and every time i have tried it goes straight to not responding...

Re: not responding 2 weeks, 5 days ago #202271

  • jwrl
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It sounds like the project has become corrupted in some way. This can be caused by several things, but is most usually due to some form of hard drive corruption. There are a couple of things that you can do. The first is to change user interfaces. In the Lightworks entry screen (variously called either the lobby or the project browser), click on the cogs icon at the top right of the screen and choose "Project layout > Flexible". Enter your project. If it hangs at this stage it sounds like you have a corrupted program file. Uninstall Lightworks and from a fresh download, reinstall it.

If Lightworks hasn't hung you will be presented with an empty screen. Down the left side of the screen there is a small window labelled "Tools". Click on the fourth icon from the top in that window. It's grey with six blue rectangles in it. Tat will open a larger window with a collection of options down the left hand side. Click on "Sequences" and see if you can open your sequence. If you can, come back here and we'll talk you through transferring that to a new clean project that you can open in the user interface that you're used to.

If neither of those helped the next thing to try is in the Lightworks lobby right click on the project thumbnail image and select "Restore item(s) from backups..". That will give you a list of sequences in that project. Click on the one that is causing you trouble and restore it. You will get a sternly worded warning that amongst other things asks "Are you sure that you want to do this?" and because you do you should click on the "Restore" button.

And if none of the above worked (highly unlikely, but you never know) come back here and let us know.

(You will have noticed that I have deleted your other thread. For future reference, if you want to do that simply go to your first post in the thread and delete it.)
Last Edit: 2 weeks, 5 days ago by jwrl.

Re: not responding 2 weeks, 5 days ago #202272

  • notcreative43
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ok, it worked for a minute or 2 but then it stopped working and same thing happened again, i have just uninstalled and in the possess of installing.

Re: not responding 2 weeks, 5 days ago #202273

  • notcreative43
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i just reinstalled and have not yet had not responding, so good things are happening. is there anything else i need to do or am i all good?my project does not seem to be there but the clips are, maybe i am looking in the wrong area?

Re: not responding 2 weeks, 5 days ago #202274

  • notcreative43
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never mind i have found it, thank you so much for the help!

Re: not responding 2 weeks, 5 days ago #202275

  • jwrl
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Glad that you're up and running again. There may have been an automatic Windows update that breaks Lightworks on some systems. Yours is the second similar problem that we've had in a few days that a reinstall of the current version of Lightworks fixes.

I don't like coincidences.
Last Edit: 2 weeks, 5 days ago by jwrl.

Re: not responding 2 weeks, 5 days ago #202280

  • hugly
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notcreative43 wrote:
never mind i have found it

Could you explain, what did you find?
It's better to travel well than to arrive...

Re: not responding 2 weeks, 5 days ago #202285

  • jwrl
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I took that to mean that they had found their sequence. With new users there seems to be a common use of the word "project" when they mean "sequence".
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