To confirm that your username and password are correct:
If you need to be reminded of your username:
www.lwks.com/remind-username
If you need to reset your password:
www.lwks.com/reset-password
Double-check the credentials using the method above. The password field should accept all characters, however there may be exceptions - try resetting the password:
www.lwks.com/reset-password
If you're able to sign in, do so and then visit www.lwks.com/account-settings.
Enter your new password into the two password fields and then 'Save'.
Connection issues are caused by a break in the communication between your computer and the licensing server. This break can be caused by a variety of things, including your router, firewall, anti-virus, local network and internet service provider.
Test your connection to the activation server - see the following entry.
In your web browser visit https://els.editshare.co.uk/test
This test page will confirm whether or not your computer is allowed to communicate with the licensing server, connecting through port TCP/443.
Possible results:
I see a message similar to "404 - Server not found".
We work hard to ensure that the licensing server is always accessible. If the server cannot be found it's likely that the problem is ‘local' (specific to your computer/network/internet service).
Check your internet connection. If the connection is working but the test page is not found, there might be a problem with your DNS service, or your computer might be connecting to the internet via a Proxy server (which in turn might have DNS problems or restrictions).
Recommendations:
Try setting your modem/router to use an alternative DNS service, such as Google DNS or OpenDNS:
www.opendns.com
I see a message similar to "You can't access this page, contact network administrator".
This indicates that a local firewall restriction is stopping access to els.editshare.co.uk on TCP port 443
Your firewall might be managed by your operating system or by your AntiVirus software. Please refer to the appropriate documentation.
OS specific instructionsThe test page https://els.editshare.co.uk/test won't load or is timing out:
Set your web browser to visit www.lwks.com
The test page confirms that I can connect, but the software still won't activate::
Please zip up the Lightworks log files from:
Send the zipped files to This e-mail address is being protected from spambots. You need JavaScript enabled to view it with your lwks.com username
Watch the Video Tutorial
Instructions can also be found on page 10 of the Installation and activation guide.
If the internet is not detected a panel will display asking you to start the offline procedure, click OK
The shark.c2e file is then generated here:
Copy shark.c2e to a removable drive and take it to a system with an internet connection
NOTE: Make sure during all three steps the same account and password are used or the activation will not work.
If you are a Lightworks Free license user, make sure you are running the latest version (12.x), available from the Downloads pages. If you have the latest version, but the issue still occurs, please Report a problem.
If you are a Lightworks Pro license owner, visit the Activations page and confirm that the license is date-valid. If the license is within date and should therefore activate, please Report a problem. If the license has expired, you can purchase a new one in the Shop.
This may suggest that there's a technical issue on our side.
Please email the following file to
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
and we will resolve: