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TOPIC: Sentinel HASP protection System - Sentinel key not found (H0007)

Sentinel HASP protection System - Sentinel key not found (H0007) 2 years, 6 months ago #23428

  • mannyman59
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I get this when I try and open Lightworks. I got the program to open once, entered the pro activation code. It wasn't seeing my Matrox Mini. I re-installed the Matrox drivers now I get this error code or the I have the wrong Matrox Util. installed.
So far this is looking like a waste of $60. How do you get simple install tech support?

Windows 7 pro, 64 bit. Lenovo 540, Matrox Mini on pci card

Re: Sentinel HASP protection System - Sentinel key not found (H0007) 2 years, 6 months ago #23545

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Hi mannyman59,

I am not sure what error message you are receiving as there is no attachment. My guess is you are seeing an error message about the Matrox Utils version? You will need to disable the User Account Control (UAC) in Windows in order to start Lightworks with Matrox drivers installed, this is a known issue we hope to have resolved shortly.

Below are instructions for disabling UAC in Windows 7/Vista.

  • Click the Windows start button (bottom left hand corner of your screen)
  • Type: UAC into the Search box at the bottom and a list of results will appear
  • Click "Change User Account Control settings"
  • On the panel that opens, drag the slider all the way to the bottom (Never notify) and click OK
  • Restart the system

Re: Sentinel HASP protection System - Sentinel key not found (H0007) 2 years, 6 months ago #23604

  • mannyman59
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I tried that. Nothing.

Re: Sentinel HASP protection System - Sentinel key not found (H0007) 2 years, 6 months ago #23612

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If the Sentinel Key is not found then your installer file is probably incomplete. Please can you download the Lightworks installer again?
Last Edit: 2 years, 6 months ago by Cookiecutter.

Re: Sentinel HASP protection System - Sentinel key not found (H0007) 2 years, 6 months ago #23733

  • mannyman59
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I've downloaded the installer several times, 124MB. I've used Firefox to download. If i try and open right after install I get the Matrox error. If I restart then open I get the sentinel key error. I turn off the firewall and virus protection. I am very, very frustrated. I paid for the pro version and so far it's been a waste of time and money. You guys want $600 for tech support, you have to be kidding. Is it possible to get a refund or do I have to chalk this up to live and learn. I thought FCP X was a bad launch.
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Re: Sentinel HASP protection System - Sentinel key not found (H0007) 2 years, 6 months ago #23735

  • ezebadua
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maybe this can help
1.- Unistall matrox codec and LW
2.- Unzip haspdinst.zip
3.- Copy haspdinst.exe to c:
4.- Run in command line haspdinst -r
5.- Restart your computer
6.- Try install LW
7.- buy a pro license for my jjj

Greeting for mexico

excuseme
for some reason I can not upload file
Last Edit: 2 years, 6 months ago by ezebadua.

Re: Sentinel HASP protection System - Sentinel key not found (H0007) 2 years, 6 months ago #23736

  • mannyman59
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where do I get haspdinst.zip file?

Re: Sentinel HASP protection System - Sentinel key not found (H0007) 2 years, 6 months ago #23809

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Hi mannyman59,

The version of Matrox Utils you have installed is not currently supported. Below is the list of supported versions:

Retail versions:
5.5.0.40
6.0.0.73
6.1.0.77

OEM versions:
5.5.1.203
6.0.0.271
6.1.0.70
7.0.1.53
7.5.0.189
7.5.2.445
8.0.0.108
8.0.0.148
9.0.0.74

Re: Sentinel HASP protection System - Sentinel key not found (H0007) 2 years, 6 months ago #23872

  • mannyman59
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I was using the 6.0 version and got the same thing. I'll try another version.

Re: Sentinel HASP protection System - Sentinel key not found (H0007) 2 years, 6 months ago #23876

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Also make sure that User Account Control (UAC) is disabled as per the previous post.

Re: Sentinel HASP protection System - Sentinel key not found (H0007) 2 years, 6 months ago #23880

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Re: Sentinel HASP protection System - Sentinel key not found (H0007) 2 years, 6 months ago #23882

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ezebadua wrote:
for some reason I can not upload file


Sorry - Issue being investigated.

Re: Sentinel HASP protection System - Sentinel key not found (H0007) 2 years, 6 months ago #23884

  • mannyman59
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i'll give it all a try again later today.

Re: Sentinel HASP protection System - Sentinel key not found (H0007) 2 years, 1 month ago #31760

  • gabo_222
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same problem here, install Lightworks 11.02, run once, put de activ code and it´s ok but when restart the computer can´t use again.

I try several solutions, restart service, uninstall antivirus, desactivate firewall but can´t solve this xxxx problem.
Last Edit: 2 years, 1 month ago by Orca. Reason: Foul language.

Re: Sentinel HASP protection System - Sentinel key not found (H0007) 2 years, 1 month ago #32745

  • spraches
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I also have the same problem... Windows 7 Professional SP1, 64bit. I like the programm but I won't install it again and again just to use it till I shut down my computer.

After restart hasplms.exe ist running but there is no entry on localhost:1947/_int_/devices.html as it was before reboot.


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Last Edit: 2 years, 1 month ago by spraches.
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