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TOPIC: Pro License Purchase Failed, but Payment Deducted from my Bank

Pro License Purchase Failed, but Payment Deducted from my Bank 9 months, 3 weeks ago #28466

  • tksthiru
  • Pro User
  • OFFLINE
  • Senior Boarder
  • Posts: 41
Hai,

I Purchased a Pro License, Shipping Transaction failed, But Payment deducted from my Bank, How to get my Pro Activation Pack from Lightworks team. My nOrder Number is 102469.

thanks
Thirukumaran
Windows 7 Ultimate 64Bit Opearating System,
Intel i7 2600K Processor, Gigabyte Z68XP-UD4 Motherboard, Corasir Vengance 16GB (4x4) RAM, Asus Nvidia GTX 560Ti 1024 MB Graphics Card, Benq 22" LED Monitor.
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Re: Pro License Purchase Failed, but Payment Deducted from my Bank 9 months, 3 weeks ago #28469

Hello tksthiru,

We will supply you with your Pro Activation code tomorrow.
Sincere apologies for the inconvenience.
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Re: Pro License Purchase Failed, but Payment Deducted from my Bank 9 months, 3 weeks ago #28470

  • tksthiru
  • Pro User
  • OFFLINE
  • Senior Boarder
  • Posts: 41
thanks
Windows 7 Ultimate 64Bit Opearating System,
Intel i7 2600K Processor, Gigabyte Z68XP-UD4 Motherboard, Corasir Vengance 16GB (4x4) RAM, Asus Nvidia GTX 560Ti 1024 MB Graphics Card, Benq 22" LED Monitor.
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Re: Pro License Purchase Failed, but Payment Deducted from my Bank 3 months, 2 weeks ago #39304

hi,

i have the same problem like tksthiru. i payed per PayPal. The money is deducted, but the Shipping Transaction failed, so i have no actication code.
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Re: Pro License Purchase Failed, but Payment Deducted from my Bank 3 months, 2 weeks ago #39307

  • Orca
  • Pro User
  • OFFLINE
  • Moderator
  • Posts: 182
Hi BlackBird90,

We're sorry about the problem and the inconvenience caused.

We will issue a new Pro code, update your records and contact you via email shortly with the details.

Lightworks Support.
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Re: Pro License Purchase Failed, but Payment Deducted from my Bank 3 months, 2 weeks ago #39309

thanks
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