I'm sure we can help with this. Sorry you're having a rough ride.
Remember, though, that on Monday (in 4 days, 5 hours!) we're releasing the new, non-beta version of Lightworks. This will be easier to install as, for example, it no longer requires the Matrox drivers.
You might want to wait until Monday, download the new release, and try again.
i believe im having the same problem, i launch lightworks, click create on the new project page and immediately it crashes, ive never gotten past this screen
im using the latest installer, latest graphics drivers
i uninstalled lightworks, downloaded the newest build, logged in as an administrator, and just to be sure ran the installer with 'run as administrator'
installed the program, right clicked and opened lightworks with 'run as administrator'
exactly the same problem..
i definately am an administrator, the software was installed with admin and run with admin.. crashes on opening..
so, lightworks doesnt actually work with windows 7 just yet ?
ive tried it on 3 boxes now and have the same issue, the forums have a fair
few posts with this issue aswell..
surely this single issue must be wiping out a potential third of the user base!?
Lightworks version 11 DOES work with Windows 7 and has done since version 10. If Lightworks is failing to start for you then I suspect it is a permissions issue, as previously mentioned by Orca. Other potential issues that stop Lightworks from starting can be seen below:
Things worth checking on the system:
1. That the graphics card drivers are installed and working correctly. Please make sure that a "standard VGA" driver is NOT installed.
2. That the sound card is installed and working correctly, ie, you can hear audio coming from the system. Please make sure that speakers/headphones are connected and that the audio is enabled and that a red "X" is not present on the speaker icon in the notification area.
3. Intel 945 graphics chipsets are no longer supported. Please upgrade your graphics card to resolve this issue.
4. That you have started Lightworks ONCE by right clicking the Lightworks shortcut icon selecting "Run as administrator
5. That the UK.txt file is located in the install directory
sorry, dont mean to offend, ive just tried it on several boxes and all seemed to have the
i definately have the latest nvidia drivers installed and i have working sound, no red crosses in my device manager, i have a geforce gtx 560 ti graphics card in my machine, so its not running on an intel 945 chipset (that i know of), i definately have a uk.txt in the install directory and ive installed the software as admin and right clicked and run as admin first time
unfortunately it still crashes starting up, this is on three machines, but, im only really troubleshooting on one of them, iv using lightworks 11.0.2 and 11.0.3
from what ive read the steps ive taken should have worked, im not sure what else to try, is it possible that this problem isnt a permissions problem ? or that the permissions on the file have somehow been mucked up ? ive got 'run as admin' ticked in the compatibility mode tab aswell
thanks for the list of things to try cookie cutter, are you running it on windows ?
I'm running Lightworks on Windows 7 without any problems other than recently having to switch off the firewall when I installed the latest update because of HASP. I don't know the figures, but I suspect a large percentage of users have Windows 7 because of that OS seems to be coming to the end of its cycle.
On the previous updates it installed with both the anti virus and the firewall still running without any difficulty.
I wonder if you have DEP (Data Execution Prevention) enabled on all these systems? Instructions are below:
Right click My Computer and select Properties
Click Advanced system settings
Click Settings under Performance
Click the Data Execution Prevention tab
The default setting for Windows is "Turn on DEP for essential Windows programs and services only" If you have it set to "Turn on DEP for all programs and services" you will need to allow the Lightworks.exe